JOB TITLE: 911 Dispatcher (Part-Time) LOCATION: Baldwin, MI WAGE RANGE: $19.01 - $22.49/hour

Lake County is currently seeking applicants for a part-time 911 Dispatcher seeking to become a full-time dispatcher in the next 12-24 months. During the initial training period (the first four to six months), the candidate will be scheduled full-time hours (42 hours/week). Upon successful training completion, the candidate will revert to part-time hours (approximately 24 hours/week). Additional shifts may be added based on scheduling needs. Applicants MUST be willing to work any shift, including weekends, holidays, and overtime as the Lake County Central 911 Dispatch (LCCD) is a 24-hour/7 day-a-week operation. This position performs telephone call intake, and responds to requests for assistance by dispatching emergency personnel according to established protocols and procedures. Maintains contact with callers and responders to gather and relay information as needed. Provides emergency medical instructions as appropriate. Provides  warrants or other information to public safety personnel as requested. Responds to callers with complaints or nonemergency requests by providing information or referrals.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: • Must be able to type accurately and efficiently with a minimum of 40 wpm • Must possess high-level interpersonal skills to respond to callers during often difficult or stressful situations, convey detailed instructions and precise information, maintain effective contacts with responders and other personnel, and work cooperatively with others. • Must be able to remain calm under stress and maintain focus under pressure. Must be able to react appropriately to excited or hysterical callers. Must be able to convey by voice professional demeanor and authoritative command to maintain effective control of emergency situations. • Analytical abilities necessary to quickly determine the nature of emergencies and appropriate responses,  rapidly react to changing situations, read and interpret maps and detailed policies, and provide precise directions or instructions. Basic skills testing, typing, and general aptitude testing are required for all candidates. Pre-employment background investigations, including criminal background checks, drug screening, and physicals are required. 

Application, resume, and cover letter should be submitted to: Lake County Administration Office 800 Tenth Street, Suite 100 Baldwin, MI 49304

kduggan@co.lake.mi.us{target="blank" rel="noopener"} bvirden@co.lake.mi.us{target="blank" rel="noopener"}

Lake County is an equal-opportunity employer. All applicants will be considered for employment without attention to race,  color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.