Department of General Psychiatry is seeking a CO Medical Office Coordinator , who coordinates activities and provides secretarial support for a multi-faceted clinical/research office to members, referring physicians, and third-party carriers in regard to patient-related issues. Works with others in a team environment.

Specific Duties & Responsibilities

• Coordinates a multi-faceted clinical/research office.

• Assists patients, referring physicians, and third-party carriers to resolve patient-related issues. Researches and prepares specialized reports and budgets.

• Schedules patients for consultations.

• Acquires medical/psychiatric records of patients.

• Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.

• Obtains pre-certifications as required by patients' health care insurers or managed care providers.

• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.

• Types routine correspondence and reports from dictation or handwritten copy using personal computer.

• Transcribes machine dictated medical reports and other documentation using medical terminology.

• Performs data entry of consult questionnaires.

• Answer telephone, screens callers, relays messages, and greets visitors.

• Maintains calendar, schedules appointments and meeting rooms.

• Opens, sorts, and screens mail. Files in alphanumeric order and locates material from files.

• Coordinates the servicing of office equipment.

• Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.

• Completes various request forms for office supplies and equipment as directed.

• Performs miscellaneous related duties as assigned.

• Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.

Special Knowledge, Skills, & Abilities

• Ability to work independently.

• Attention to detail and good proofreading skills.

• Excellent communication skills both written and oral.

• Excellent organizational skills requires balancing multiple assignments.

• Ability to interact effectively with individuals at all levels and from diverse cultures.

• Clinical sensitivity required.

• Knowledge of medical terminology.

• Experience in the Johns Hopkins system strongly preferred.

Any specific physical requirements for the job

• Able to sit in a normal seated position for extended periods.

• Able to reach by extending hand(s) or arm(s) in any direction.

• Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.

• Communication skills using the spoken word.

• Ability to see within normal parameters.

• Ability to hear within normal range.

Minimum Qualifications

• High School Diploma or graduation equivalent.

• Two years administrative experience.

• Additional education may substitute for one year of related experience.

Preferred Qualifications

• Associates Degree.

• Two years of medical office experience.

Classified Title: Medical Office Coordinator

Job Posting Title (Working Title): CO Medical Office Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: M-F 8:30am - 5:00pm

Exempt Status: Non-Exempt

Location: Hybrid/School of Medicine Campus

Department name: ​​​​​​​SOM Psy General Psychiatry

Personnel area: School of Medicine

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.