Microsoft Systems Administrator

Baltimore, Maryland, United States

Company Overview

At Jensen Hughes, we lead with our Purpose + Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since 1939. Today, our expertise extends broadly across closely related risk management fields — from accessibility consulting, risk and hazard analysis, process safety and forensic investigations to security risk consulting, emergency management and digital innovation. As we champion best practices, set industry standards and support communities with innovative solutions, we are making the world a better place.

We believe that creating and sustaining a culture of trust, integrity and professional growth fundamentally includes a sustained commitment to Diversity, Equity, and Inclusion.

At Jensen Hughes, diversity is ingrained in our culture -- we accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, or socioeconomic background. Our differences and uniqueness are celebrated and reflected in our wide range of Global Employee Networks.

Job Overview

JENSEN HUGHES, Inc. is seeking an experienced Systems Administrator with experience supporting cloud and on-premise systems in a Microsoft-focused environment. This position is ideally located in our Baltimore, MD corporate office, but we are open to remote anywhere within the United States.

The ideal candidate will join a global, growing company and perform a wide range of IT duties that include managing and supporting the full suite of Microsoft 365 services, on-premise Windows servers and classic Active Directory infrastructure, and should be comfortable working regularly with PowerShell to perform administrative duties and to create basic automation scripts. This position will report to and be supported by an experienced Team Lead who currently administers these existing solutions and would work closely with other teams within the IT Infrastructure group to accomplish organizational goals.

This position will be the escalation point for support tickets within the role’s responsibilities that require assistance from our IT Support team or escalation to Microsoft support. This position will also support merger and acquisition activities within the Microsoft 365 ecosystem, and work on other miscellaneous IT Infrastructure and Security related projects and tasks.

Responsibilities:

• Manage & troubleshoot Active Directory and associated services, including DNS, DHCP, and Group Policy.

• Manage BYO & company-provided MDM profiles via Microsoft Intune for iOS and Android devices.

• Install, upgrade, replace, or troubleshoot Windows Servers and Windows Server-based solutions, such as license managers, cloud connectors, and simple server-based applications on virtualized infrastructure or IaaS.

• Manage Microsoft Teams voice services and integration with Direct Routing as a Service, including end user voice services, basic call flows, and Microsoft Teams enabled devices.

• Manage and troubleshoot Microsoft Exchange (Online and limited on-premise) infrastructure and recipients.

• Manage Microsoft Entra, including users, groups, service accounts, apps and permissions. Configure new and existing systems to required levels of compliance and security with collaboration and guidance of other internal teams.

• Support M&A activities as part of an acquiring firm, such as migration of users, mailboxes, Teams, and other data within the Microsoft 365 environment.

• Lead advanced troubleshooting with users and other team members on escalated tickets.

• Produce internal documentation for consumption by other teams, such as diagrams, how-to guides, or configuration documentation.

• Perform technical validation and testing of proposed changes in Microsoft environments to help plan for and limit user impact during organizational change.

Requirements and Qualifications:

• Minimum 4-5+ years’ experience in administering and troubleshooting Microsoft enterprise-level environments in a primarily Windows and M365 focused environment.

• Ability to read & write PowerShell and produce re-usable scripts or code snippets across the IT Team and across various projects.

• Experience working in an environment with Information Security and Compliance policies and procedures.

• Experience working with Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM) or System Center Configuration Manager (SCCM) strongly desired, including packaging of applications and co-management of hybrid joined Windows workstations

• Experience working with cloud Infrastructure-as-a-Service (IaaS) providers strongly desired.

• Strong troubleshooting and analytical skills to resolve problems with sometimes unfamiliar or specialty software.

• Strong desire to learn new technologies and to stay up-to-date with the latest trends in IT and Information Security.

• While not required, the following qualifications would be considered a plus:

• Experience managing Microsoft environments within AWS

• Experience managing or working with Ubuntu/CentOS (or similar distributions) in a domain environment

• Experience packaging applications for deployment with endpoint management tools

• Experience with management and governance tools in the Microsoft Power Platform (Power Automate, Power Apps, Power BI)

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Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The security of your personal data is important to us. Jensen Hughes has implemented reasonable physical, technical, and administrative security standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized access, use, or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals may access your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. Jensen Hughes is committed to compliance with all relevant data privacy laws in all areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.

*Policy on use of 3rd party recruiting agency for direct placements

Jensen Hughes will occasionally augment a recruiting search through agencies for certain positions when business conditions warrant. Jensen Hughes will not accept resumes, inquiries or proposals from recruiting agencies as an acceptable method to consider a candidate. 3rd party recruiting agencies must sign a standard Jensen Hughes agreement after being evaluated and accepted by a Human Resources or Talent Acquisition manager, or member of the talent acquisition team. Hiring managers and employees of Jensen Hughes are not authorized to accept resumes, engage in fee-based searches through recruiting firms or sign a search agreement. Please note this policy does not apply to “staffing firms” or firms that are involved with hiring temporary staff. Any recruiting agency interested in being considered may contact our recruiting team at jensenhughesrecruiting.com.