We have an Excellent Contract position for a Project Manager to join a leading Company in Baltimore, MD .

Job Responsibilities:

• Translate the Contact Center Manager's projects and priorities into specific tasks and deliverables to ensure efficient project completion.

• Create and execute project work plans, revising as necessary to meet changing needs and requirements.

• Coordinate schedules to facilitate the timely completion of tasks and other project deliverables.

• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.

• Clarify customer requirements and communicate them to internal stakeholders in an actionable manner.

• Successfully engage in multiple initiatives simultaneously, ensuring continuous stakeholder collaboration.

• Proactively work with stakeholders to elicit program requirements, advocating for the optimal use of technology to develop solutions that improve current practices and outcomes.

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract from low-level information to a general understanding.

• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

• Review project risk and risk mitigation activities, identifying and addressing potential issues proactively.

• Ensure project documents are complete, current, and stored appropriately.

• Provide technical and analytical guidance for Customer Relationship Management (CRM) systems and processes.

  Basic Hiring Criteria:

• Bachelor's degree and 10+ years of Project Management experience, or a master's degree/MBA with 5+ years of Project Management experience. Call Center environment is highly preferred.

• Previous CRM Development experience is required.

• Experience in providing excellent written and oral communication skills through email, presentations, and mobile communication platforms.

• Experience establishing goals and meeting project plan objectives.

• Excellent verbal and written communication skills.

• Customer interface experience.

• Hybrid position. Candidate must work on-site 3 or 4 days a week.

  Desired Qualifications:

• Software development and testing experience.

• Systems engineering/business analyst experience.

• Experience with SAP, SharePoint, and/or web development.

• Leadership skills and experience.

• Scrum Master or other Agile certifications.

• Excellent organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

• Effective communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.

• Ability to multi-task and deal with minimal direction in some cases or issues that are not always clearly defined.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

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