Job Information
Magna Analyst, IT Customer Services in Bangalore, Indiana
Analyst, IT Customer Services
Job Number: 66534
Group: Magna Corporate
Division: IT India
Job Type: Permanent/Regular
Location:
Bangalore, IN
Work Style:
Group Description
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.
Role Summary
The IT Support Analyst’s role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The IT Support Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems Investments.
Key Responsibilities
End User Support, ensure that local IT infrastructure is operational and performing well.
Maintain Audio/Video infrastructure and support, training to the end users.
Stay updated on new developments and analyze reviews of, computing technologies
Maintain quality service by enforcing organization standards
Installation, Move, Add, Change (IMAC)
Identify and resolve hardware and/or software issues in a timely manner
Ensure ITGC Compliance as per Magna Standards
Knowledge and Education
Well-versed with Windows and Linux Ubuntu Operating Systems
Well-versed with PowerShell scripts
Bachelor degree in Computer Science, Computer Applications, or Management Information Systems or equivalent from AICTE recognized University
ITIL certification
Microsoft Certification is desirable
VDI knowledge would be an advantage
Work Experience
- 5 - 7 years of work-related experience
Key Qualifications/Requirements
Strong customer service orientation
Proven experience in IT Operations processes and ITIL
Proven experience in end-user support
Proven experience with Office365 tech support.
Experience with setup, troubleshooting, and deployment of Windows / Linux devices
Experience with setup, troubleshooting, and deployment of engineering software.
Extensive knowledge of Active Directory, Group Policy, and Organizational Units
Practical knowledge of spreadsheets, graphs, flow charts & presentations.
Extensive experience with core software applications, knowledge of Matrix42 or ServiceNOW and Nexthink would be an advantage.
Excellent analytical, problem-solving, and mathematical skills
Excellent written and oral communication skills
Excellent understanding of the organization’s goals and objectives
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conduct research into systems issues and products as required
Ability to communicate ideas to technical and non-technical audiences
Highly self-motivated and directed
Experience working in a team-oriented, collaborative environment
Work Environment
For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.
We offer attractive benefits (e.g. discretionary performance bonus) and a salary which is in line with market conditions depending on your skills and experience.
Regular travel: up to 10% of the time.
05--Information Technology F--Permanent/Regular