Northern Light Health

Department: Patient Safety

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Summary:

The Manager, Risk Management oversees and provides leadership to the Risk Management team and all date to day functions. They will understand results and trends of in-depth risk assessments of all hospital departments and will ensure the ongoing education of hospital and medical personnel related to risk prevention, claims management, and safety event reporting platform. They will demonstrate a deep understanding of safety event trends and contributing factors identified during apparent and root cause analyses and will ensure strong collaboration between Risk Management and Process Improvement Specialists. They will help to guide the root cause analysis (RCA) process at their local member organization using a standardized, reliable approach. The Manager, Risk Management will seize opportunities to implement innovative ideas; take initiative to deliver results beyond the status quo; and adapt to changing circumstances by maintaining flexibility. The leader is expected to clearly communicate measurable objectives to leadership and will work closely with system and member organization level leaders to ensure compliance with mandatory sentinel event reporting and investigation, incident reporting, liability claims management and process improvement. They will employ the five principles of a High Reliability Organization (HRO) in their work and support a just and safe culture.

Responsibilities:

• Provides oversight and leadership of day-to-day operations for Risk Management.

• Monitors safety event reporting program to ensure appropriate event surveillance, identification, investigation, analysis, and compliance with reporting requirements.

• Provides oversight and guidance for member organization’s sentinel event review process to include RCAs in response to sentinel events to ensure appropriate identification, assessment and recommendation of strong action plans aimed at mitigating future risk and improving safety.

• Assists in ensuring compliance with various laws, rules and regulatory requirements concerning patient care, including event reporting mandated by state and federal agencies, and compliance with the Joint Commission Clinical Risk Management standards.

• Collaborates with legal and compliance with identification of education, training, and other learning needs of the member organizations and physicians related to risk management issues. Develops and implements appropriate mechanisms to meet those needs, as evidenced by annual training reports and/or departmental records, participation in orientation and nursing mandatory in-service and through presentations and programs for CME’s.

• Provides oversight and alignment with NLH Risk Management general and professional liability program including ensuring appropriate reporting of all potential claims and mandated reportable adverse events.

• Is engaged in patient safety related teams and committees to better identify areas of opportunity for improvement. Brings back pertinent information to leaders within the organization and serves as a conduit for communication.

• Collaborates closely with unit leaders and actively participates in patient safety related projects and initiatives and provides guidance regarding areas of specific risk and opportunity for improved patient outcomes.

• Utilizes data analytics to monitor trends in patient outcomes and harm events to ensure efforts are aligned with objective data and best practice and provides direction to Process Improvement Specialists for areas of opportunity.

• Ensures smooth transition of information identified by Risk Management Specialists as areas of risk to Process Improvement Specialists to ensure efforts are based upon known contributing factors of actual safety events.

• Assists with the training, development, and evaluations of Risk Management Specialists.

• Assists with risk and patient safety related system policies to ensure consistency and standardization.

• Other duties as assigned.

Other Information:

Competencies and Skills

• Arithmetic

• Electronic medical record software.

• Human Capital, Supply Chain and Financial Software.

• Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.

• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

• Word processing, spreadsheets, data entry, database experience and other computer related skills.

• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

• Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.

• MS Teams

• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

• Multi-line phone, scanner, photocopier, fax, and internet.

• OneNote

• Public Speaking

• Sterile Gloving Technique

• Business intelligence and data analysis software.

• Zoom

Education

• Required Bachelor's Degree

Working Conditions

Position Mgr- Risk ManagementLocation Req ID null