sap customer service rep.

• barrington , illinois

• posted december 2, 2024

job details

summary

• $24 - $27.98 per hour

• temp to perm

• associate degree

• category computer and mathematical occupations

• reference1073665

job details

job summary:

Great CONTRACT-TO-HIRE opportunity to get your foot in the door with a global medical device company. Our client is located in Deer Park, IL and all consutlants and employees are required to be onsite 5 days a week. This opportunity offers tremendous upward career mobility since our client has a global presence and part of an even larger conglomerate of other global companies. This is a highly visible role as you will have daily interaction with leadership.

location: Deer Park, Illinois

job type: Contract

salary: $24.00 - 27.98 per hour

work hours: 8am to 5pm

education: Associates

responsibilities:

This role will start on the SAP customer service team. Then the intent is to move the detail and organized consutlant to the equipment team to work on larger multi-million dollar orders. Must enjoy working in a fast paced environment, have strong attention to detail and have both excellent verbal and written communication skills. This is a highly visible position since our consultant will be participating in daily leadership calls with various internal teams and twice a week will have calls with the Director of Finance.

Our client is a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Their mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of their corporate culture. They produce reliable diagnostic offerings to help improve workflow efficiency and diagnostic confidence.

Their associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Our client is proud to work alongside a community of six fellow Diagnostics Companies in global corporate partnership. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Customer Service Representative is responsible providing customer support, handling incoming orders, verifying customer purchase order accuracy, confirming purchase orders with customers, resolve discrepancies, and providing technical support. This is a contract to hire opportunity.

This position is part of their Customer Support with the intent to then move to the equipment team.

You will be a part of the Customer Support team and report to the Manager Customer Service. If you thrive in a multifunctional, fast paced, supporting role and want to work to build a world-class customer support organization-read on.

In this role, you will have the opportunity to:

• Process daily orders received through multiple channels (phone, email, fax, EDI)

• Professionally handle incoming requests through multiple channels (phone, email, fax,) from external and internal customers and ensure that issues are resolved both promptly and thoroughly by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution according to current processes.

• Responsible for daily management which includes reviewing the status of all open orders, return goods authorization (RGA's) and insuring timely resolution. Working all reports including GIT, blocked and incomplete order tracking to ensure deliveries are not delayed to the customer.

• Participate on daily internal calls with leadership from various internal teams

• High visibility as consutlant will be working on multi-million dollar orders

• Will also participate on calls with the Director of Finance

The essential requirements of the job include:

• SAP software experience

• Proven track record of using Microsoft Office (Excel, Word, PowerPoint, Outlook)

• EXCELLENT WRITTEN and VERBAL communication skills

It would be a plus if you also possess previous experience in:

• Associates Degree preferred

• Minimum 2 years of Customer Service/Order Entry experience preferred

qualifications:

• Experience level: Experienced

• Minimum 4 years of experience

• Education: Associates

skills:

• SAP

• CRM

• Windows

• SalesforceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.