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Louisiana Department of State Civil Service Administrative Coordinator 2 (CCAP Household Eligibility) in Baton Rouge, Louisiana

Administrative Coordinator 2 (CCAP Household Eligibility)

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Administrative Coordinator 2 (CCAP Household Eligibility)

Salary

$1,985.00 - $3,572.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

LDOE186694112023LP

Department

Education-State Activities

Opening Date

11/20/2023

Closing Date

11/29/2023 11:59 PM Central

  • Description

  • Benefits

  • Questions

Supplemental Information

Multiple vacancies may be filled from this announcement

These positions are located in Baton Rouge, LA

Applicants must have Civil Service test scores for8500-Office Support Exam in order to be considered for this vacancy unless exempted by Civil Service rule or policy. If you do not have a score prior to applying to this posting, it may result in your application not being considered.

Office of Teaching and Learning - Early Childhood Operations Division

Job Focus Areas:

The Administrative Coordinator 2 position is located within the Office of Teaching and Learning, Division of Childhood Operations –CCAP and reports to the Social Service Analyst Supervisor. This position will serve as a first reviewer of applications with direct access to CCAP Household Eligibility systems.

Duties and responsibilities include, but are not limited to the following:

  • Utilize available systems to research and review applications to inquiries related to CCAP eligibility, status, and general programs related questions.

  • Receives, researches, and sends forms to CCAP Household Eligibility program

  • Works with CCAP Household Eligibility staff to resolve escalated issues received by phone or email

  • Assist staff in sorting, logging, and scanning mail from stakeholders and the general public

  • Performs all other duties as assigned by the Social Service Analyst Supervisors and/or higher level management.

Candidates with the following skills and experience are encouraged to apply:

  • Experience working in a fast-paced environment

  • Face-to-face and/or over-the-phone customer service experience

  • Experience with the CCAP Program is preferred

**Note regarding the advertised pay range: The maximum amount listed is the maximum salary a person can make while in this title andNOT the maximum amount we are allowed to pay a new hire.

Multiple vacancies will be filled from this announcement that are located in Baton Rouge, LA.The persons hired for these positions are expected to regularly report to the Baton Rouge office. The positions may be filled as probationary new hire, promotion of any permanent classified state employee OR promotion of a permanent classified employee of the LA Department of Education, or the Board of Elementary and Secondary Education. Current permanent status classified state employees and current permanent status classified LDOE employees may be required to accept a probational appointment if selected.

You may attach a resume;however only the information listed on the online application will be considered to determine qualification. All education, prior experience, including dates related to education and prior experienceMUSTbe listed on the online application.

To be considered for this position, you are encouraged to attach a copy of your college transcript(s) to your online application.

This is Announcement #50662602, #50662601, #50662532, #50662375

Applicants must have Civil Service test scores for8500-Office Support Examin order to be considered for this vacancy unless exempted by Civil Service rule or policy. If you do not have a score prior to applying to this posting, it may result in your application not being considered.

Applicantswithout current test scores can apply to take the test here (https://www.governmentjobs.com/careers/louisiana/jobs/712927/8500-ose-office-support-exam) .

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.

NOTE: Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of theCurrent Job Opportunities (https://www.governmentjobs.com/careers/louisiana) page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy contact:

ldoejobs@la.gov

Louisiana Department of Education – Human Resources

PO Box 94064

Baton Rouge, LA 70804

Louisiana is a State as a Model Employer for People with Disabilities.

Qualifications

MINIMUM QUALIFICATIONS:

One year of experience in which clerical work was a major duty

SUBSTITUTIONS:

Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience.

Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for the required one year of experience.

College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.

NOTE:

Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.

NOTE: Any college hours or degree must be from an accredited college or university.

Job Concepts

Function of Work:

To perform a variety of clerical duties that requires some independent judgment to accomplish in support of the staff members and/or operations of an organizational unit or program.

Employees follow detailed procedural guidelines in completing well-defined duties.

Level of Work:

Experienced.

Supervision Received:

General from higher-level clerical and/or supervisory personnel.

Supervision Exercised:

None.

Location of Work:

May be used by all state agencies.

Job Distinctions:

Differs from Administrative Coordinator 1 by the presence of responsibility for clerical duties that require some independent judgment to perform.

Differs from Administrative Coordinator 3 by the absence of advanced level duties that not only require some independent judgment, but also involve a greater scope and complexity.

Examples of Work

NOTE: Positions allocated at this level tend to focus on several examples of work as listed below:

Processes routine paperwork and/or enters data into a department log or database in the servicing of a client.

Prepares, indexes, and scans documents into imaging system; may ensure quality of scanned images.

Prepares requisitions for the purchase of supplies; may involve entering information into an automated system.

Receives, stores, and distributes supplies; maintains inventory of such.

Collects and prepares for processing time and attendance sheets for department or office.

Maintains department's records system, including filing and retrieving documents, researching files, etc.

Serves as clerical assistant to a manager, which may include keeping appointment schedule, preparing travel, issuing directives to others on their behalf, and relieving the manager of administrative matters.

Serves as receptionist for the assigned work unit.

May deliver and pick-up various materials.

Performs related duties as assigned.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Holidays and Leave – State employees receive the following paid holidays each year:

  • New Year's Day

  • Martin Luther King, Jr. Day,

  • Mardi Gras,

  • Good Friday,

  • Memorial Day,

  • Independence Day,

  • Labor Day,

  • Veteran's Day,

  • Thanksgiving Day and Christmas Day.

* Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

  • Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system

  • Teacher's Retirement System of Louisiana (www.trsl.org),

  • Louisiana School Employees Retirement System (www.lsers.net), among others

    01

    I understand that information on this application may be subject to investigation and verification and that any misrepresentation or material omission, including on my responses to supplemental questions, may cause my application to be rejected, my name to be removed from the eligible register, and/or subject me to disqualification from future job opportunities and/or dismissal from state service.

  • Yes

  • No

    02

    Do you have experience with a high volume, fast paced environment?

  • Yes

  • No

    03

    If you answered YES to the previous question, please describe your communication experience and skills. Please reference any related work experience that is included in your application (not resume). If you answered NO, enter "N/A."

    04

    Do you have experience multitasking with multiple computer systems?

  • Yes

  • No

    05

    If you answered YES to the previous question, please indicate the length of this experience:

  • At least 1 year, but less than 2 years

  • At least 2 years, but less than 3 years

  • 3 years or more

  • N/A - I do not have this experience

    06

    Are you a current employee of the Louisiana Department of Education? (Please note: Teachers and other employees of the school system are not considered employees of the LA Department of Education):

  • Yes

  • No

    Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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