Louisiana Department of State Civil Service Administrative Coordinator 3 (WAE - CCAP Payments) in Baton Rouge, Louisiana
Administrative Coordinator 3 (WAE - CCAP Payments)
Administrative Coordinator 3 (WAE - CCAP Payments)
$13.11 - $23.59 Hourly
Baton Rouge, LA
11/30/2023 11:59 PM Central
* This position is located in Baton Rouge, LA, and will be filled as a part-time classified WAE*
Office of Early Childhood Operations – CCAP Payments
Job Focus Area
This classified WAE Administrative Coordinator 3 position is located within the Division of Early Childhood Operations, and primarily supports the Child Care Assistance Program (CCAP) payments team by assisting CCAP clients and/or providers with program payment related questions. Duties and responsibilities include, but are not limited to the following:
• Receives, distributes, and responds to emails from clients about payment related matters via the LDECCAP@la.gov inbox and the agency website through the AskLDOE portal.
• Research client's documents utilizing Onbase system to provide support to clients with verification of documents received and/or questions concerning their case.
• Retrieves, tracks, and categorizes incoming support payment documents for payment by the specialist in the specific region assigned
• Utilizes CAPS, Café, KinderTrack and KinderConnect to provide support to clients regarding general CCAP program questions, interprets CCAP policy, clarifies information, and checks eligibility of payment status, etc.
• Serves as a payments representative with direct access to CCAP systems to provide support to providers and answer questions, interprets CCAP policy and clarifies information.
• Receives and responds or refers complaints related to the CCAP Household Eligibility program. Demonstrates thorough knowledge of programs and other available resources.
• Recognizes and can communicate internally how this role supports the overall goal to improve kindergarten readiness; and interprets policy and clarifies information as needed for the public.
• Completes work accurately and in a timely manner, accepts accountability for work performance.
• Receives and responds to phone calls and information requests from stakeholders and the general public regarding LDOE/CCAP payment information.
• Maintains thorough knowledge of the Department's policies and services.
• Performs all other duties as assigned by direct supervisor.
Candidates with the following skills and experience are encouraged to apply:
Experience in a fast-paced CCAP payment center environment, experience working with stakeholders and disgruntled clients, able to provide support to providers/specialist/ and managers in person or via the phone; and experience in providing quality customer service. Preference will be given to the candidates who have experience with the CCAP Program.
NOTE: This part-time position is not eligible for benefits and has a limit to the number of hours worked (maximum of 1245 hours) in a 12 month period, beginning with the first day of employment. The hours belong to the employee and the available hours follow the employee.
You may attach a resume; however only the information listed on the online application will be considered to determine qualification. All education, prior experience, including dates related to education and prior experience MUSTbe listed on the online application.
No Civil Service test score is required to apply for this position.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.
NOTE: Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Resumes WILL NOTbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
For further information about this vacancy contact:
Louisiana Department of Education – Human Resources
PO Box 94064
Baton Rouge, LA 70804
Louisiana is a State as a Model Employer for People with Disabilities.
Two years of experience in which clerical work was a major duty.
Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience for a maximum of one year of the required experience.
Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for a maximum of one year of the required experience.
College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.
NOTE: Any college hours or degree must be from an accredited college or university.
Function of Work:
To perform a wide variety of clerical duties that requires independent judgment to accomplish in support of the staff members and/or operations of an organizational unit or program.
Some discretion is required in the performance of these duties. Duties begin to expand in scope and complexity, and develop into departmental-program duties.
Level of Work:
General from higher-level clerical and/or supervisory personnel.
May supervise 1-2 lower-level personnel.
Location of Work:
May be used by all state agencies.
Differs from Administrative Coordinator 2 by the presence of responsibility for clerical duties that involve greater scope and complexity, including initial program duties.
Differs from Administrative Coordinator 4 by the absence of paraprofessional duties that involve a higher degree of specialization, complexity, and/or independent judgment.
Examples of Work
NOTE: Positions allocated at this level tend to focus on numerous examples of work as listed below:
Performs responsible, initial departmental-program duties in accordance with rules, regulations, and policies. May involve communication with other departments, customers, etc.
Processes routine paperwork and/or enters data into a department log or database in the servicing of a customer.
Develops procedures and guidelines related to the imaging of documents; maintains a log of imaged files; may serve as leadworker over other imaging positions.
Prepares requisitions for the purchase of supplies; may involve entering information into an automated system.
Compiles information from various sources and prepares specialized reports; formats reports according to department standards.
Serves as clerical assistant to a manager, which could include keeping appointment schedule, preparing travel, issuing directives to others on their behalf, and relieving the manager of administrative matters.
May begin performing duties related to traditional administrative functions, such as property control, purchasing, and safety, in addition to other clerical duties as noted above.
Performs related duties as assigned.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Holidays and Leave – State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Thanksgiving Day and Christmas Day.
* Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
I understand that information on this application may be subject to investigation and verification and that any misrepresentation or material omission, including on my responses to supplemental questions, may cause my application to be rejected, my name to be removed from the eligible register, and/or subject me to disqualification from future job opportunities and/or dismissal from state service.
Have you worked in a state or federal low income program in the determination of participant eligibility?
If you answered YES to the previous question, please indicate where you gained this experience, the number of years or months of this experience, and dates. Reference this experience from your application (not resume). If you answered NO to the previous question, please enter N/A:
Have you worked in a federal or state program that used individual error rating as a source of monitoring?
If you answered YES to the previous question, please explain your relevant experience in detail and reference this experience from your application (not resume). If you answered NO, enter N/A:
Have you worked in state operating, tracking or time management systems such as CAPS, CAFÉ, TIPS, LEO, Kinder Systems?
If you answered YES to the previous question, explain your relevant experience in detail, indicate dates, and reference this experience from your application (not resume). If you answered NO, enter N/A:
Have you ever worked remotely?
If you answered YES to the previous question, please indicate the employer and dates of remote work. Reference this employer from your application (not resume). If you answered NO to the previous question, enter N/A:
Are you a current employee of the Louisiana Department of Education? (please note: Teachers and other employees of the school system are not considered employees of the Louisiana Department of Education):
State of Louisiana
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Please verify your email addressVerify Email