General Description: The Program Administrator is responsible for supporting the Enterprise Account Team Lead and other Program Managers in a behind-the-scenes type of role. The Program Administrator should be a very detail oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing on the day-to-day requirements as outlined by the Enterprise Account Team Lead and/or the Program Manager. Essential Duties and Responsibilities: Writing proposals for customer accounts. Understanding customer specific requirements (applicable discounts, labor/material break out, taxes, etc.) File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity. Understanding different labor rates for each WTI region(s). Understanding different WTI service types and how they are priced. Managing multiple leak response programs. Tracking leak calls and WTI service response times. Managing subcontractor invoices and completion paperwork. Working with regional administrators to re-dispatch leak calls, get progress updates, etc. Working with WTI technicians to request NTE increases on individual leak responses if applicable. Tracking and invoicing leak service calls. Delivering invoices to customer specific locations (work order systems, customized email addresses, etc.) Tracking inspection programs. Working in internal systems to track roof inspection data. Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion. Maintain a weekly schedule to WTI field technicians and Program Manager (to share with customer). Inputting budgets, editing, and categorizing recommendations from WTI field technicians. Submitting reports and files for internal quality control. Editing reports as needed based on feedback from quality control personnel. Delivering reports to Program Manager/customer. Customer portals Updating customer work order status with ETA Updating customer invoice system with Invoice Special Project Assignments Be accountable for managing your day based on tasks set forth by Program Manager. Competencies: Technical Knowledge of all Services that WTI offers (able to read through a price book and understand the information) Communication Superior written, oral, and digital communication skills. Computer Literacy Outlook Email Microsoft Teams Microsoft Excel (must have) SmartSheet SAP Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.