Reference #: 4743264 THE POSITION The Bureau of Driver Licensing is seeking a Driver License District Manager to oversee subordinate supervisors in the Western Region, specifically within the Greater Pittsburgh District. This role will report directly to the Driver License Regional Manager and will involve guiding the Supervisors across various centers in the district. The successful candidate will be tasked with setting goals and objectives aimed at enhancing the overall efficiency and effectiveness of operations at each Driver License Center in the Greater Pittsburgh District. Additionally, this position will provide essential support to both the field staff and the Regional Manager to ensure smooth operational processes. Do not miss the opportunity to apply today! DESCRIPTION OF WORK In this role, you will oversee the Supervisor across the Greater Pittsburgh District, managing the daily operations of six Driver License Centers. Your responsibilities will encompass human resource management, which includes the recruitment, placement, training, recognition, and disciplinary actions for both Civil Service and union-represented staff. You will also be tasked with ensuring that knowledge and skills assessments are conducted in a fair and consistent manner throughout the Greater Pittsburgh District. Additionally, you will monitor the overall performance and productivity of field employees through direct observations, analysis of productivity metrics, employee quality ratings, test outcomes, and customer satisfaction feedback. A key objective will be to minimize customer wait times across the district, ensuring that no center exceeds a 30-minute wait. Furthermore, you will actively promote and support the Customer Service Policy of Driver and Vehicle Services, which mandates that all customers in the Greater Pittsburgh District receive 100% courteous and professional service, while also ensuring that field management implements the necessary controls to maintain consistent service quality.

Interested in learning more? Additional details regarding this position can be found in theposition description.

Work Schedule and Additional Information: Full-time employment. Work hours are 8:15 AM to 4:45 PM, Tuesday-Saturday, with 30-minute lunch. This position may require overtime and travel as required. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Beaver Falls. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: Four years of experience obtaining, evaluating, and providing information to the public including one year of supervisory experience over customer service providers; or

An equivalent combination of experience and training which includes one year of supervisory experience over customer service providers. Special Requirements: This position requires an active Pennsylvania non-commercial Class C Driver's License or equivalent and twenty-one years of age at the time of application. This position requires no suspensions or revocations of a driver's license during the five-year period immediately preceding employment.

Other Requirements: You must meet thePA residency requirement. For more information on ways to meet PA residency requirements, follow thelinkand click on Residency. You must be able to perform essential job functions. Legal Requirements:

This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us atra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position.  No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test oncefor this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.