Director, Program Manager (Workplace Services)

Job Description:

• Serve as the primary point of contact for the client’s corporate services department for all WS matters

• Understand the client’s real estate portfolio and strategic campus master plan to drive leading-practice solutions

• Deliver presentations to key client stakeholders regarding WS initiatives

• Manage the WS team, including setting goals, assessing performance, and fostering continuous improvement

• Recommend staffing levels and ensure consistency in service delivery through training and review of deliverables

• Oversee complex program schedules with multiple workstreams, competing priorities, and critical interdependencies

• Manage risks and issues, taking corrective measures as needed

• Create, analyze, and reconcile program budgets

• Coordinate the delivery of monthly and quarterly business reporting and participate in operations meetings

• Ensure major projects are adequately supported with tactical WS resources

• Identify, recommend, and implement relevant technology solutions

• Standardize playbooks, processes, data metrics, and technology across WS functions

• Measure, monitor, and report cost savings and value-added contributions

• Establish and monitor the WS service line's budget and revenue

• Summarize findings and make recommendations for action, including reviewing migration plans and ensuring the project pipeline aligns with long-term plans

• Evaluate customer requests to ensure alignment with long-term plans and utilization targets

• Recommend, educate, and enforce space policies/standards, procedures, and protocols

• Drive continuous improvement initiatives and incorporate evolving best practices into team operations

• Collaborate with service partners to ensure seamless communication and integration across functions and stakeholders

• Strategically anticipate and proactively address issues & downstream impacts

• Collaborate with peers to ensure holistic success of the program

• Manage support vendors and external service providers as required

Skills & Qualifications:

• BS/BA degree in Corporate Real Estate, Architecture, Interior Design, or Facilities Management; Master's degree preferred

• 5+ years of experience in corporate real estate/occupancy planning/workplace operations at a leadership level

• Strong oral/written communication and client relationship management skills

• Proven people management skills with a history of high employee satisfaction and engagement

• Ability to embrace change and ambiguity and rally teams and resources

• Excellent time management and delegation skills in a fast-paced, highly matrixed environment

• Proficiency in Microsoft Office suite, including advanced Excel skills and Microsoft Project

• Experience with managing vendor relationships and support vendors

• Knowledge of corporate workplace policies/standards, procedures, and protocols

• Familiarity with data consolidation and visualization tools

• Understanding of financial metrics and reporting

Work Environment:

• Hybrid Schedule (4 days onsite, 1 day remote)

• Awesome team environment

  About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.