Description We are offering an exciting opportunity in the telecom sector for a Desktop Support Analyst, located in Bedford, Ohio, 44146-1329, United States. The role encompasses maintaining and troubleshooting desktop hardware, components, peripherals, and operating systems alongside handling job-related issues and confidential material.

Responsibilities:

• Handle hands-on hardware troubleshooting tasks

• Maintain a comprehensive understanding of desktop hardware, components, peripherals, and various operating systems such as Microsoft Windows, Linux, and thin client knowledge

• Engage in system imaging and become familiar with Microsoft Office applications and other business-oriented software

• Exhibit analytical and problem-solving abilities, paying keen attention to detail

• Conduct effective research into job-related issues and products

• Work effectively with a wide range of constituencies and handle confidential material appropriately

• Present ideas in user-friendly language

• Manage multiple tasks and conflicting priorities effectively

• Utilize skills such as Active Directory, Computer Hardware, Deskside Support, Windows OS. Requirements • Must have at least 2 years of experience as a Desktop Support Analyst or in a similar role.

• Must possess strong knowledge and experience with Active Directory.

• Proficiency in handling and troubleshooting Computer Hardware is required.

• Should have experience in providing Deskside Support to end-users.

• Familiarity with Windows Operating System (OS) and its troubleshooting is essential.

• Ability to diagnose and resolve technical issues promptly.

• Excellent communication and interpersonal skills.

• Proven record of managing time and resources effectively.

• Demonstrated ability to provide excellent customer service.

• Must have a problem-solving mindset with attention to detail.

• Ability to work in a team and coordinate with other IT professionals.

• Should have a bachelor's degree in Computer Science, Information Technology, or a related field. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .