Must have Linux Certification

Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

Manages IT system infrastructure and any processes related to these systems.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.

Provide support for the escalation and communication of status to agency management and internal customers.

Provide support for the dispatch system and hardware problems, while maintaining involvement in the resolution process.

Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Provide in-depth experience in trouble-shooting IT systems.

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Provide support for the dispatch system and hardware problems, while maintaining involvement in the resolution process.

Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Education:

Ten (10) years of experience as a Systems Administrator.

Bachelor’s degree in a technical discipline from an accredited college or university.

Five (5) years of Systems Administrator experience may be substituted for a bachelor’s degree.

Minimum Clearance level:

TS/SCI