The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Senior Receptionist is Amazon's face and voice to its clients and their guests when they come to campus.

A Senior Receptionist will be a resource for our frontline receptionists. Using their years of professional experience and knowledge they will help resolve any escalations, be the example of pro-active engagement and maintain the high quality of service we look to provide our guests. In this role, they will assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits.

Our ideal applicant, is a solution orientated individual who seeks to provide a memorable customer centric experience through each interaction and has an establish career of success supporting dynamic teams. This is a wonderful opportunity to join a growing team that is a part of a mission that benefits our communities. If you have a passion for this type of work, we look forward to meeting you! 

Location: Eastside (Redmond, Bellevue, Kirkland) 

Schedule: Monday through Friday, 7:20AM -- 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled)    

Wage: Starting Wage: $25.24 per hour | Full Wage Range: $25.24 - $30.04 per hour    

*What we can offer: *    

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass -- Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/{rel="nofollow"}    

Key responsibilities

Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors by phone, email or in person

Act as the point of reference for guests & Amazon employees who need assistance or information and help resolve any escalations

Will be responsible for overall operation of the front desk and front office activities including, but not limited the opening and/or closing of service locations    

Partner with Receptionist on multi-person desks   

Manage inventory at desks and communicate needs to Lead Receptionist.    

Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations    

Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times    <