Description

The Process Transformation and Assessments team is continuously improving its recruiting practices at Amazon. We are looking for a Program Manager to lead Process Transformation programs that will design standardized business workflows and the mechanisms used to sustain them across global programs.

We are seeking an individual who utilizes Lean Six Sigma-based continuous improvement methodologies to engage teams to solve customer problems. You will drive speed, quality, and simplification by eliminating rework loops, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardization and automation. You will execute these priorities through process transformation initiatives, and by supporting critical programs and projects.

The Process Transformation Program Manager will leverage data insights to identify operational efficiency opportunities, solve for underlying root causes, and implement solutions that improve the hiring experience both for the external candidate and the internal recruiting and hiring teams. This individual will thrive in a high-growth, fast paced, dynamic environment that is relentlessly focused on continuous improvement.

Key job responsibilities

• Manage a portfolio of improvement projects, including auditing of implemented projects to ensure that process improvements are sustained and benefits are realized.

• Track work streams across multiple cross-functional stakeholders to ensure that initiatives are meeting financial and operational goals.

• Evaluate the end to end recruitment processes, all the way to where they touch the candidate and hiring teams.

• Partner with product teams to driving automation opportunities. Ensure we are automating the right processes.

A day in the life

The Process Transformation and Assessments team is an enablement partner for global Amazon Talent Acquisition teams, using the pillars of process and technology to help the team hire tens of thousands of Amazon builders every year.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model in our Amazon Corporate office.

Basic Qualifications

• 3+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

• Bachelor's degree in business, HR, or a related field

• 3+ years of defining and implementing process improvement initiatives using data, metrics, and knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.