Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you. Job Duties and Responsibilities: The ideal candidate will have a proven track record of providing financial and operational guidance, driving operational excellence, and managing internal and external stakeholders. Be a strategic finance partner to the Customer First executives who are responsible for the Customer Success, Customer Support, Global Services as well as Renewals functions. Collaborate and build strong relationships and finance partnerships with key executives and Customer First Operations. Partner with Sales Finance to ensure alignment of services financial plan and initiatives with Sales' short and long-range plan. Work closely with Customer First Operations leadership and teams to facilitate planning and execution. Own the budgeting and forecasting processes for Customer First, including: Partnering with business partners to ensure accuracy for headcount, program spending, and other key metrics based on operational performance, Preparing budget vs. actual variance analysis and other relevant reporting, Leading thoughtful analysis, evaluating key drivers and metrics, and partnering on driving operational efficiencies, Collaborating with the controllership organization on accruals as well as other elements of the close process, Evolving these processes, as needed. Develop monthly/quarterly management reports regarding the underlying performance, leading indicators, validation of plan assumptions, and key metrics on the business, Work closely with the Customer First Operations team to deliver consolidated metrics including core financials plus utilization rates, bill rates, etc., and help drive solutions to maximize the impact of metrics to performance. Facilitate and drive frequent ad hoc as well as targeted projects to support senior management on business decisions. Lead process and system improvements and scaling projects for your area and partner on cross functional teams, to drive the company's continued growth and scaling. Skills Required: Analytical Skills: Ability to work independently, think objectively, and interpret meaningful and insightful narratives from both quantitative as well as qualitative data Financial and Business Acumen: Ability to evaluate financial and business indicators and translate as well as distill data into actionable information to drive results Problem Solving & Decision Quality: Ability to apply rigorous logic and sound methods to solve multi-faceted problems with effective solutions Relationship Management: Ability to build constructive and effective relationships with a broad and diverse group of business partners, inclusive of senior members of management Ability to influence at all levels, with a demonstrated aptitude to work effectively within a matrixed team across multiple functional areas, and be assertive in driving successful management strategies Presentation Skills: Effective in a variety of presentation settings including one-on-one, small, and large groups. Job Requirements: 7+ years of progressive experience in FP&A with 5+ years having supported a rapidly growing customer success/support and/or global services organizations, highly preferred. Strong communication skills an