At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Sr. Portals Specialist, Implementation utilizes deep technical knowledge of a broad range of products to provide optimal solutions to business customers and serve as a mentor to peers. They manage the portal onboarding process for customers and work closely with team leadership to provide recommendations to improve the experience. As the single point of contact for customers and as a leader for internal employees, they manage and lead all aspects of registration, enrollments, configuration and training. These include setting up the portal properly to meet catalog requirements, training the customer and ensuring all approved users are registered. Throughout the process, they document progress and ensure internal employees and customers are informed and fully engaged. Job Responsibilities: Collaborates with business customers and cross functional partners to plan and implement portal solutions. Achieves and documents project progress via case management, email exchanges and Slack interactions. Owns and conducts implementation onboarding activities for differing business portal solutions with new and existing business customers. The process involves managing a triage of customer needs and priorities, portal configuration, and administration of user registration and site enrollments. Develops and delivers training to customers and frontline employees for multiple business portal platforms. Coordinates and resolves any escalations to ensure white-glove support for our customers. Possesses in-depth expertise of Portals. Provides mentorship to Portals Specialists. Recommends proactive solutions to create or maintain our knowledge base to help end users help themselves and frontline. Serves as the back-up lead to Supervisor. Education:High School Diploma/GED (Required) Bachelor's Degree (Preferred) Work Experience:4-7 years Customer support experience (Required) 4-7 years Systems onboarding experience (Preferred) 2-4 years Experience working with customers to test and document issues for resolution or escalation to leadership () Knowledge, Skills and Abilities:Customer Relations Ability to support and manage customer relationships in a remote, virtual environment utilizing communication tools such as email, Webex, Slack, phone, etc. Understands when to defer to leadership. (Required) Building Relationships Ability to build strong cross-functional partnerships and leverage internal and external resources to move projects effectively through to completion. Works with frontline to obtain any needed information. (Required) Business Systems Analysis Basic understanding of portal technical jargon. Recommends new processes for continuous improvement. (Required) Business Systems Consulting Ability to prepare and articulate T-Mobile's Implementation value proposition with customers. (Required) Communication Professional and effective communication with frontline teams and customers. Strong written and presentation skills. (Required) Organization Ability to manage multiple portal implementations concurrently, working through critical customer challenges in a time-sensitive, high-pressure environment. (Required) Technical Writing (Required) Attention To Detail (Required) Microsoft Office (Required) Licenses and Certifications: * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):No DOT Regulated: DOT Regulated Position (Yes/N