At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Senior Product Operations Manager will be accountable for the operations support and the performance of a complete portfolio of highly complex digital products. This position is the main interface between Product Management, IT, Engineering and business partners in other areas of the organization. The Sr Product Operations manager must build scalable and sustainable processes and execution models that establishes new processes, process standardization and improvement for the assigned product portfolio. Additionally, this position must monitor, analyze and report on performance, identify root cause, and drive resolution of production issues with cross functional technical teams. Providing operational subject matter expertise and requirements for in-market and future products are critical functions to ensure operational stability and production management. This position requires communication skills that bridge business and technical stakeholders to clearly articulate problems, customer impacts, technical design complexities to drive resolution and optimization. Job Responsibilities: Responsible for creating and monitoring success measures and employee accountability standards and communicating product/service performance to product managers as well as Product Management org or other Enterprise functions. Monitor product performance data for trends and provide regular reports, dashboards and briefings to product managers and business partners on progress towards goals, key findings and identified areas of opportunity/risk. Make recommendations and decisions to maintain product health, reliability and supportability. Lead the cross functional identification, investigation and resolution of technical issues that impact the assigned portfolio of products. Requires the ability to perform in-depth analysis of device/network data in partnership with vendors and internal teams, assess and communicate business/customer impacts, and create/execute short and long term resolution plans. Requires the ability to set the appropriate level of urgency and effectively manage cross-functional teams to complete milestones and deliverables according to plan. Manages pilots and trials to test potential solutions, including vendor solutions. Initiates and drives cross functional improvement programs and projects targeting efficiency, reliability, and sustainability. Defines expectations, success measures, go/no go criteria and rollout strategy. Audits the solution and validates the desired customer experience. Work with prelaunch teams to verify solutions are implemented in future products/services. Requires the ability to effectively manage cross-functional teams to complete milestones and deliverables according to plan. Effectively communicates results. Leverage cross-functional partnerships to develop and support new and differentiated customer experience. Contribute to functional, technical and reporting requirements for new or major iterations of a product or service. Anticipate potential sources of business and customer issues and drive mitigation plans early in the product development lifecycle. Partner with prelaunch teams on rollout of new products and services. Understand and remain current on trends in competitive product/service support models. Education:Bachelor's Degree IT or Engineering preferred (Required) Work Experience:7-10 years Experience in technical or wireless industry. (Required) 4-7 years Program leadership expe