Job Information
Expeditors Support Specialist - PC Support, IS Core in Bellevue, Washington
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
350+ locations worldwide across 60+ countries
Fortune 500
Globally unified systems
The Support Specialist's responsibilities will include desktop support for employees and customers at Expeditors' global headquarters. Candidate should have extensive experience imaging, configuring, troubleshooting, and deploying desktop and laptop computers to corporate users. Technicians are required to interact with approximately 1300 people at all levels within the company and must possess excellent customer service skills.
The successful candidate will be process oriented as well as customer focused and motivated by team success. They will have a keen eye for recognizing inefficiency and take the initiative to simplify and document processes for their users. The Support Specialist's role will primarily address incidents and requests from corporate users, in addition to handling escalated incidents within the team's queue.
Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
MINIMUM QUALIFICATIONS
Imaging, configuring, and supporting PC, laptop, phone, and peripheral hardware
Extensive experience supporting Microsoft Windows 10 and above
Installing, configuring, and supporting 3rd party software
Troubleshooting network and connectivity issues
Understanding of Active Directory and group policies
Strong interpersonal skills and the ability to effectively communicate technical information to all audiences
DESIRED QUALIFICATIONS
Strong skills with SCCM and Intune
Experience with OSD and App Deployments
AV Conferencing Support
Scripting/Automation
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Expected base salary: $68,000 to $80,000
May be eligible for bonus following first year of continuous employment in position.
Expeditors offers excellent benefits:
Paid vacation
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement
Position is full time (40 hours per week) Monday through Friday
Business professional dress code
All your information will be kept confidential according to EEO Guidelines.
Expeditors
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