Library Specialist - Interlibrary Loan (ILL) Support Internal Applicants Only

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Position Details

Position Information

Position Title Library Specialist - Interlibrary Loan (ILL) Support Internal Applicants Only

Classification Title Classified

Position Number B1182PD

Grade Level 15

Starting Wage/Salary $19.97 - $20.37/hr plus exceptional benefits

Close Date 10/30/2024

Position Type/Employee Class Classified

Faculty Status Not applicable

FTE 1.0

Contract Months 12

Overtime Eligible Non-Exempt

Location Bend

Hybrid Remote Work Eligible? No

Exceptional COCC Benefits Summary

CLICK HERE TO VIEW BENEFITS & PERKS

Primary Purpose

The Library Specialist-Interlibrary Loan Support is responsible for day-to-day operations of the Interlibrary Loan ( ILL ) department of the Barber Library, overseeing borrowing and loaning services. Support public services overall, including back-up support for Circulation. Based on needs, is responsible for the library’s open or closing business hours, including possible weekends and evenings.

Essential Duties and Responsibilities

Interlibrary Loan:

• Provide daily management of Interlibrary Loan ( ILL ) services; work with Head of Access Services to evaluate resource sharing staffing and workflow. Oversee daily Library courier services for incoming and outgoing or other mail related to ILL , including handling shipping and receiving of library ILL materials.

• Works closely with the Head of Access Services assisting in hiring, training, and overall oversight of Work Study and Irregular Wage library staff. Address and maintain confidentiality and privacy in Interlibrary Loan records, and train library assistants to follow confidentiality policies.

• Use specialized resource sharing resources for requesting, receiving, processing, documenting, and reporting all interlibrary loan activities. Work with Head of Access Services and ILS & Systems Librarians to ensure proper function of dedicated software applications used for interlibrary loan delivery.

• Provide and manage daily support for the Orbis Cascade Alliance resource sharing services; partner and contribute toward communication and shared work within the Alliance consortium.

• Serve as liaison for other local and regional resource sharing library consortia and user groups.

• Create and maintain process and procedure documentation related to ILL . Participate in ILL assessment and statistical data analysis on a continuous and annual basis

• Responsible for the maintenance of patron ILL accounts and the handlings of lost or damaged ILL materials, including the Orbis Cascade Alliance Annual Account Reconciliation process. Process claims, invoices, and collection for lost ILL items.

Public Services & Reference Desk Support:

• Collaborate with the Public Services Team (Head of Access Services, Public Services Support, ILS & Systems Librarian, and Library Director) in support of the Library’s day-to-day front-line operations. Provide backup to Circulation as needed, including help with the library’s daily business readiness.

• Provides public services support, when needed, in Barber Library. Ensures that the library facility is ready for opening or closing following appropriate procedures and policies. Reports service needs and communicates with the Head of Access Services on issues or related to building access and use.

• Provides reference and research assistance. Refers complex requests to appropriate librarian.

General Duties:

• Participate in department meetings and trainings.

• Perform other essential duties as assigned that support the overall objective of the position.

  Department Specific

  Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Proficiency in using specialized ILL software and other internet-based applications. Operate within a complex technology environment, including current campus software (e.g., Banner, Bobcat Web) and their applications to library services.

• Excellent management, training and supervisory skills in working with part-time library assistant employees; ability to build an effective team.

• Ability to prepare a variety of reports related to operational activities, including statistical analysis.

• Knowledge of Family Educational Rights and Privacy Act of 1974, its standards and application and Copyright Law.

• Strong speaking and writing skills as well as interpersonal skills.

• Skills in time management and organizational skills with attention to detail.

• Able to follow protocols and escalation procedures while remaining calm in high-pressure situations.

• Ability to work in a complex work environment and lead effective communications with internal and external stakeholders.

• Ability to interpret policies and all types of access or privilege status issues.

• Ability to work independently and analyze and resolve problems with minimal supervision.

• Ability to be flexible and adaptable in working in a space with frequent interruptions and noise.

• Ability to work cooperatively within a diverse workplace and campus environment.

  Ergonomic Requirements

Regular office hours are established between 7:30 am to 4:00 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.

Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers; reach with hands and arms. Fifty (50) percent of the time involves extended standing with some lifting under 10 pounds. Additional 10 percent of the time is spent lifting objects under 50 pounds. Must be able to kneel, stoop, crawl and crouch. All individuals are required to perform essential functions with or without reasonable accommodation.

Minimum Requirements

Education:

• Associates degree, or combination of education and related library experience.

Experience:

• Six months of work experience in a library, including experience in the use of specialized library software applications in Circulation and Interlibrary Loan.

• Six months of customer service experience assisting and problem-solving customer issues.

  Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.

All employees are required to successfully complete and pass a background screen, which includes a criminal history check.

Preferred Qualifications

• Previous work in academic library, including the use of an Integrated Library System ( ILS ) and/or resource sharing software applications.

• Library reference desk/research experience and/or knowledge of various software programs.

  EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.