Location : Bensenville, IL

Schedule: Monday-Friday 9:00 AM – 6:00 PM

Status: Full Time (Exempt)

Compensation: $75,000

$300 Sign-On Bonus After the Completion of the 90-Day Probationary Period

Overview:

We are seeking a motivated IT Support Specialist with a proactive mindset and high sense of urgency to join our growing team. The ideal candidate will play a pivotal role in advancing the IT infrastructure, systems, and support processes of our rapidly-scaling organization. This position is perfect for someone passionate about technology, thrives in a fast-paced environment, and is committed to delivering exceptional service.

This role is responsible for providing advanced technical support across the Bensenville office and warehouse, as well as other Midwest Distribution locations, including an Overseas Office. This person will troubleshoot complex hardware, software, and network issues, assist with IT projects, and provide on-site support as needed. The position requires travel to other Midwest Distribution locations, maintaining a regular schedule from 9:00 AM to 6:00 PM, with an expectation of afterhours availability to address urgent IT issues. The IT Support Specialist reports to the IT Administrator Supervisor.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advanced Technical Support and Troubleshooting:

• Provide expert-level technical support for hardware, software, and network-related issues to staff across all Midwest Distribution locations.

• Diagnose and resolve complex technical problems in a timely manner to minimize operational disruptions.

• Manage and track support requests using helpdesk software, ensuring timely resolution and effective communication with end-users.

• Hardware and Software Management:

• Install, configure, and maintain computer systems, servers, and network devices, ensuring they operate efficiently.

• Assist with the deployment and management of specialized software applications, ensuring that all systems are up-to-date and secure.

• Coordinate with external vendors for software licensing, hardware procurement, and managed services.

• Maintain accurate records of IT assets and warranties.

• IT Infrastructure Development:

• Assess current IT systems and identify opportunities to enhance efficiency and scalability.

• Assist in planning, deploying, and managing IT projects, including network upgrades, system integrations, and new technology implementations.

• Work closely with the IT Administrator Supervisor to implement and maintain network security measures, such as firewalls and access controls.

• User Training and Advanced Support:

• Provide technical training and advanced support to end-users, helping them effectively utilize IT systems and applications.

• Create and maintain detailed user guides, FAQs, and other documentation to assist users in resolving complex issues independently.

• Assist in onboarding new employees by setting up accounts, hardware, and access permissions

• System Monitoring and Preventative Maintenance:

• Monitor the performance of IT systems and infrastructure to ensure they are running smoothly and efficiently.

• Perform routine and advanced maintenance, such as applying critical software updates and patches, to keep systems secure and operational.

• Assist in the monitoring, maintenance, and optimization of network infrastructure, including LAN, WAN, VPN, and wireless networks across all locations.

• Provide support for complex network connectivity issues, ensuring reliable access to network resources for all users.

• Project Support and Implementation:

• Assist with IT projects, including system upgrades, new technology deployments, and office relocations.

• Work closely with the IT Administrator Supervisor and other IT staff to ensure successful implementation of IT initiatives.

• Provide on-site support during project rollouts, ensuring minimal disruption to business operations.

• Assist in the implementation of backup and disaster recovery procedures to safeguard critical data.

• • Travel and On-Site Advanced Support:

• Travel to other Midwest Distribution locations or vape trade shows, to provide on-site technical support as needed.

• Offer on-site assistance during critical phases of IT projects or when addressing significant IT challenges.

• Documentation and Reporting:

• Maintain accurate and up-to-date documentation of IT systems, configurations, and support activities.

• Provide regular reports to the IT Administrator Supervisor on the status of IT support activities and any ongoing issues.

• Document all technical issues and resolutions for future reference and continuous improvement.

  Competencies:

• Proficient in Windows and Linux operating systems.

• Strong understanding of networking infrastructure, including routers, switches, and VPN.

• Familiarity with advanced software applications and troubleshooting methods.

• Excellent problem-solving and analytical skills, with a hands-on approach to IT support.

• Strong communication and interpersonal skills, with the ability to effectively assist and train users.

  Supervisory Responsibility

• This position has no supervisory responsibilities.

  Reporting Structure

• The IT Support Specialist reports directly to the IT Administrator Supervisor

  Work Environment

• The IT Support Specialist will work primarily at the Bensenville office and warehouse, with travel required to other Midwest Distribution locations and vape trade shows.

• This role requires after-hours support and on-call responsibilities to address urgent IT issues.

  Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

  Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday 9:00 AM to 6:00 PM with 24/7 readiness to troubleshoot and resolve critical IT issues, with on-call responsibilities as needed.

  Travel

• Required travel to other Midwest Distribution locations, including vape trade shows to support IT operations.

  Required Education and Experience:

• Associate or bachelor’s degree in information technology, Computer Science, or a related field; equivalent work experience may be considered.

• 3+ years of experience in IT support or a related technical role, with a strong background in troubleshooting and problem-solving.

• Experience working in a multi-site environment is preferred.

  Additional Eligibility Qualifications

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly desirable.

  Work Authorization

• Must have legal authorization to work in the United States.

  What We Offer

• Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review

• Annual Perfect Attendance gift card Ceremony

• Casual Work Environment

• Employee Assistance Program

• Employee Birthday Celebration with Gift Card Distribution

• Employee of the Month Celebration

• Generous Paid Time off Program

• Insurance Coverage which includes Medical, Dental, Vision and Life Insurance

• Monthly Company Activities and Celebrations

• Monthly Manager Lunches

• Paid Holidays

• Potential for Advancement

• Spotlight Employee Recognition

• 401(k) with Employer Match

  Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success.

  Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors.

  Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law.

  Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success.

  For all of life's occasions and everyday moments, visit Midwest Events (https://www.midwestgoods.com/midwest-events)