16.00 per hour | Posted 26-Sep-2024 (EST) | Benton, KY, USA | Hourly | Full Time

Work in a place where your team values YOU.

The Service Department seeks a Customer Service Representative to join our team in Benton, KY plant.

Responsibilities:

• Foster a positive attitude and image for Skyline-Champion to retailers and homebuyers.

• Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"

• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously and accurately.

• Interfaces between homeowners, retailers and Skyline to resolve warranty issues.

• Write accurate service orders and parts orders for contractors and technicians to complete warranty work

• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.

• Comfortable multitasking.

• Strong work ethic.

• Manages warranty work using proprietary software.

• Assist in maintaining data base of homeowners and open work orders

• Cross-train to be a parts coordinator

Experience, Education, Skills and Knowledge

• Ability to work in a team environment

• Excellent communication skills

• Calm and patient demeanor when working with retailers and homeowners

• Strong attention to detail

• Computer skills including experience with Word and Excel

• Valid driver's license and clean driving record

• High School diploma or equivalent experience

We work Monday through Friday during normal work hours. Wages dependent upon work experience.

Compensation includes wellness programs, medical and dental plans, vacation and sick time, paid holidays, 401-K and other benefits.

This job description is not intended to be all inclusive. New team member will also perform other reasonable and related business duties as assigned by Service Manager or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.

WHAT DO WE OFFER?

• 401k plan with company match

• paid vacation

• paid holidays

• medical

• Rx

• Dental, vision, and life insurance .

WHO IS SKYLINE/CHAMPION?

For decades, Skyline/Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Skyline/Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

Skyline/Champion Home Builders is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Background check and Drug Screen are required