Position Summary...

What you'll do...

Director, Business Strategy and Planning

The Customer Digital Identity organization is enabling Walmart to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience. The customer is at the heart of all we do at Walmart. The Customer Digital Identity team will amplify customer centricity by deepening the company's understanding of customers and their preferences. When we do that, we can serve them when and how they need.

The team collaborates with product, engineering, and business teams, such as eCommerce, Marketing, and multiple teams in Walmart's revenue organization such as Walmart +, Data Ventures, and Walmart Connect, to create a holistic and consistent digital view of customers' relationship with Walmart. The team is also responsible for driving the enterprise strategy around customer data and identity capture and developing a unified strategy around customer identity. We are seeking a Director, Business Strategy and Planning for the Customer Digital Identity team.

What you will do:

Scan the industry landscape to understand trends in customer data

• Formulate the right questions, partner with internal stakeholders, develop insightful papers, and establish forums to educate internal stakeholders on trends. Example topics include:

• Competitive trends in data collection and usage

• Implications on privacy

• Data partnership trends

Inform long range vision and strategy for the Customer Data and Identity team

• Facilitate annual process to revise CDI vision and strategy

• Define data partnership strategy

• Define key metrics and outcomes over the short and medium term

• Drive alignment on 3-year roadmap within CDI team and with cross-functional partners

Develop the annual operating plan for Customer Data and Identity, in partnership with the finance team

• Understand partner teams priorities for the next fiscal

• Identify key initiatives within CDI that drive value for partner teams

• Establish annual goals and metrics

• Quantify initiative impact on goals and metrics

• Facilitate resource allocation conversations

Manager Quarterly Business Reviews and check-ins with key partner teams

• Establish a quarterly cadence of check ins with partner strategy teams in the revenue organization

• Define agenda, metrics and content

• Facilitate outcomes, inform future plans

Prepare executive presentations and communication on program updates

• Share program update into other existing mechanisms such as monthly strategy meeting, and CDI MBR

You'll sweep us off our feet if...

• You are an incredible storyteller, communicator, and presenter.

• You are passionate about solving complex challenges.

• You are customer-centric in spirit and data driven in execution.

• You can influence and build consensus through stakeholder management.

• You have a test and learn mentality to iterate and improve your team's products.

• You have deep domain knowledge in customer data and identity in omni-channel retail.

• You thrive in complex and matrixed organizations.

You'll make an impact by:

• Developing the long term strategy for customer data and identity team

• Driving roadmap sequencing and prioritization

• Establishing operating mechanisms and rhythm with partner teams

Qualifications

• Bachelor's degree required, MBA required

• 8+ years in Business Strategy with a top tier consulting firm, ideally with least 3 years of experience in retail, store, eCommerce or Omni environment.

• Quantitative or technical background is preferred.

• Sound business judgment as well as ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize.

• Must be able and willing to think and act strategically and tactically.

• Strong oral and written communication skills are crucial, proven ability to influence others internally and externally.

• Proven experience in developing and executing successful product roadmaps and initiatives.

• Strong understanding of industry trends, emerging technologies, and market trends in the retail space.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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SUNNYVALE, California US-04397:The annual salary range for this position is $143,000.00-$286,000.00

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BENTONVILLE, Arkansas US-09401:The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

Bachelor's degree in Business, Statistics, Social Science, Communications, or related field and 6 years' experience in retail merchandising, operations management, or related area OR 8 years' experience in retail merchandising, operations management, or related area.

2 years' supervisory experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team

Masters: Computer Engineering, Masters: Computer Science, Masters: Mathematics, Masters: Supply Chain, Masters: Transportation

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.