What You Will DoProvide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.Provide 24x7 support of production Internet applications on a rotating basis.Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments.Drive Incident crisis technical bridges and/or management bridges, as required and leverages experience and organizational knowledge to reduce MTTR.Work with Change Management/ Release Managers to review proposed change events for production.Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.Document install-defects and assign severity to the problems that occurred. After fallback, perform postmortem to identify root cause analysis (RCA).Participate in internal and external audits, as required by management.Work closely with Engineering to ensure all relevant KPI’s are implemented within the monitoring framework.Escalate issues to the technology, operations, and/or vendor(s) where appropriate.Ensure database/application controls and procedures remain compliant with Corporate IT risk.Support Disaster Recovery tests and live recovery for all production environments.Skills and Experience You Will NeedRequiredWeb Servers: Nginx or Apache configurations and reverse proxiesLinux system administration - ability to manage and troubleshoot Linux systems and services, bash scriptingJBoss or WildFly Administration experienceExperience working with third-party vendorsAble to participate in On-Call rotationDesired:Containerization technologies: Docker, KubernetesContinuous Integration / Continuous Delivery tools: Azure DevOps, JenkinsNetworking: solid understanding of routing and networking conceptsExperience working in an Agile development environmentCollaboration platforms such as JIRA, Confluence, Wiki, ServiceNowEducation:Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement Who We AreGalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation. Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition. At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program.We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions. Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. #WeAreGalaxE Equal Opportunity Employer/Veterans/Disabled* Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.Physical Requirements:Prolonged periods of remaining stationary at a desk and working on a computerMust be able to lift to 15 lbs., as neededMust be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)Occasionally required to bend, kneel, crouch, and reach overhead.Hand-eye coordination necessary to operate computers and various pieces of office equipment.Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.This position requires a 10-panel drug test, except when not permissible by law, ordinance, etc. (This includes testing for marijuana)For more information, please visit https://www.galaxe.com/