Field Service Engineer - 1212753700

DESCRIPTION/RESPONSIBILITIES: The Field Service Engineer is responsible for on-site repair or services of Gatan's full product range. Field Service covering SEM/TEM products, to include installations, service, repair and training. This position requires up to 80% travel. Preference given to those candidates with a strong background in microscopy.

This role can be based in Connecticut or New Jersey.

ESSENTIAL SKILLS AND RESPONSIBILITIES: * On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support for Gatan products. * Ensure repaired systems meet operating specifications, documenting service performed. * Propose design enhancements and improvements. * Read and interpret schematics and electrical diagrams through to the component level. * Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair. * Document work performed in a service report. * Complete billing or warranty documentation as needed.

QUALIFICATIONS: * Must be a self-starter, able to work with minimal supervision in an isolated environment. * Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude. * Ability to work on complex learning and development problems as well as teach highly technical information is essential. * Ability to interface with people at all levels. * Good oral and written skills in English. * Ability to frequently travel. Mainly in the US with some international travel possible. * Bachelor Degree in Electronics, Physics, Mat Science or equivalent. * Strong customer service ethos with ability to train /teach technical information to users.

PREFERRED QUALIFICATIONS: Experienced service technician of complex lab equipment and systems, i.e. electron microscopes (TEM/SEM), sample preparation equipment, semiconductor equipment, medical or other similar.

Compensation Salary Minimum: Market Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.