Additional Information

Job Number 25009820

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

Schedule Full Time

Located Remotely? N

Position Type Management

This is a temporary position.

If you thrive in career opportunities focusing on technology-enabled business strategies and innovation, consider this role with Marriott’s Digital Products division.

Marriott Digital Products delivers an exceptional digital customer experience through our portfolio of products, including Marriott.com and the Bonvoy app, to help consumers easily discover, shop/book, and enjoy their stays at Marriott’s properties. We seek a qualified candidate to join the Digital Strategy and Planning Team within Marriott Digital Products in the Director, Digital Strategy and Execution role.

As a key member of the Digital Strategy and Planning team, this role is mainly responsible for performing analysis, developing insights, and translating insights into meaningful recommendations to help drive the growth of Marriott’s digital channels (e.g. Marriott.com, Bonvoy Apps, etc.) in support of Marriott Digital’s vision. The Director will be responsible for supporting or project managing cross-functional projects ranging from the co-development of strategic plans/roadmaps to oversight on the execution of cross-functional efforts to drive forward project goals and desired outcomes. Additionally, the Director will support efforts to utilize market research and data to form actionable insights to inform strategic decision-making.

The Director must demonstrate a solid understanding of the hospitality industry, technology, and the various disciplines involved to make and influence key decisions that ensure the success of the Digital Product agenda. Success in this role requires strong strategic thinking, the ability to influence and manage stakeholders, and a proven ability to effectively drive, manage and support multiple challenging projects concurrently. In addition, the ideal candidate must be a self-starter and should have proven experience in formulating business insights from data and research, defining and implementing processes/projects/programs, providing change management support, and partnering with internal stakeholders and partners to drive cross-functional initiatives forward.

CANDIDATE PROFILE

Education and Experience

• 4-year degree (BA/BS) from an accredited university in Business Administration, Hospitality Management, Engineering, or a related major, or equivalent experience. MBA preferred.

• 8+ years in business or strategy management, delivery of complex, enterprise/digital initiatives, data analytics, and visualization, demonstrating progressive career growth and patterns of leadership and exceptional performance.

Attributes Skills & Experience Preferred

• Experience working with leadership/senior management in establishing visions, formulating plans, and driving complex change through a highly matrixed, global organization.

• Demonstrated experience in creating high-impact presentations and data visualizations to support storytelling and decision-making.

• Solid understanding of the hospitality industry and be able to bring together colleagues with differing but valued perspectives.

• Strong organizational skills with demonstrated ability to manage multiple high-complexity efforts and competing priorities.

• Proven experience in strategic planning, execution, and experience in building business cases and product roadmaps to drive investment and resource decisions.

• Robust analytical skills, including the ability to analyze data, draw conclusions, develop recommendations and report out.

• Ability to work through ambiguous and open-ended business priorities and translate the same into clear business plans and definitions of success.

• Ability to establish clear communication and storytelling via presentations, key performance metrics, reports, and data.

• Strong interpersonal skills, including team player who works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability.

CORE WORK ACTIVITIES

Strategic Planning

• Support cross-functional teams comprised of Digital Products and Marriott discipline and continent leadership to assess and develop organizational strategy and long-term plan for growth.

• Synthesize internal and external factors and consumer/technology/competitive trends as inputs to influence strategy formulation.

• Support cross-functional working teams and lead efforts to drive progress against the strategic plan.

• Partner with cross-functional and continent teams, including loyalty, analytics, global sales, revenue management, and technology, to develop innovative solutions and drive digital and Bonvoy member growth.

• Provide updates to leadership, help to drive decisions, resolve conflicts and monitor progress against plan.

Strategy Execution

Assists in the execution of key cross-functional initiatives across Digital, other disciplines, and continents to drive the desired outcome. Supports Senior Director with the following responsibilities:

• Helps to deliver the results on a portfolio of Digital-led initiatives, including the development and execution of a comprehensive plan to hit key milestones and deliverables.

• Secure needed program/project sponsorship and stakeholder buy-in through formal and informal channels.

• Provide timely communication to impacted teams and stakeholders to ensure awareness and alignment.

• Work with Insights, Strategy, and Analytics and Digital Performance team to develop appropriate project measurements and tracking.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through various methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs. Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies.

• IT Business Management – Ability to monitor and evaluate trends in digital product management and technology, agile delivery mechanisms, processes and tools. This includes the ability to redefine processes, make recommendations, and improve portfolio planning and management frameworks and agile delivery practice.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Detail oriented, with demonstrated track record of follow-through and delivery

• Excellent project/program management skills with technical knowledge of ever-evolving digital environment

• Proven experience growing and managing a cross-functional team

• Superior written and oral skills

• Excellent presentation and influencing skills

• Proficient in Microsoft Office suite, specifically Teams, Word, Excel and PowerPoint.

The pay range for this position is $60.38 to $99.38 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.