Develop and refine Altice's emerging, new Technician and Sales Agents tools, its concept, and relevant roadmap, aligning it with the company's overall strategic goals. Leads effective brainstorming and strategic conversations Drives multi-scrum priorities, discovery and return on investments Identifies opportunities that arise from new technologies Establishes and gains acceptance of product roadmaps and backlog priorities Go to expert for our technical frontline employees' tools Writes clear thought leadership and workflow documents Connects work to company objectives during interactions with co-workers Drive a matrix organization, that partners with business-oriented product partners, as well as cross functional Work closely with cross-functional teams, including Field (tech) Ops and sales, to gather input and ensure product-market fit. Prioritize features, enhancements, and bug fixes based on demand and user feedback. Proactively solves problems with other scrums/functions, and avoids unnecessary conflict Continuously monitor tool performance and end-user satisfaction, making data-driven decisions for improvements. Qualifications Bachelor's degree; MS or MBA preferred. Five to seven years' experience successfully managing high profile cross-functional products for major Telecommunication company. Minimum five years' experience in a product development and/or product operations role Experience in Field Operations and/or Sales is desired Strong experience with engineering and technical architecture for B2B solutions Proven experience with technical product management and product development P&L knowledge with a strong track record of growth and accomplishments/achievements Proven ability to collaborate across organizations. Analytical thinker who uses data to drive decisions and balances both short- and long-term needs of customers. Robust understanding of customer behavior and experience using different channels to engage Knowledge of Jira and Confluence All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00-$202,694.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace