Job Summary The Workforce Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration, and effective communication with business partners while ensuring our forecast aligns with company goals. In this position, you are responsible for long and short term planning, involving intraday contact volume, productivity, adherence, and capacity forecasts to provide leadership with contingency plans and what if scenarios. This position will support the entire Sales organization for the Residential and Commercial footprints at Altice. Additionally, they will be responsible for budget preparation and analysis, as well as reporting assignments and project management.