Description

In this role, you will serve as the Administrative Supervisor providing direct support to the staff, physicians, and hematology/oncology patients. Major duties include but are not limited to: supervising a team of leads and administrative assistants, act as a back up to the practice manager with troubleshooting and resolving clinical operation issues, assist with the selection and direct oversight of the administrative staff members, providing support to leads and administrative assistants in other oncology community practices, assisting with troubleshooting, resolving clinical operations issues, arranging practice coverage, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources, and providing follow-up through telephone and EPIC/Care Connect.

Salary range: $30.56/hr - $60.82/hr

Qualifications

Required:

• Skill in analyzing information, problems, situations and procedure to define objectives, identify patterns and formulate conclusions

• Demonstrate ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

• Ability to make independent judgments and to evaluate complex issues

• Administrative abilities to resolve complex issues to implement long-range plans

• Skill in working independently and following through on assignments with minimal direction

• Skill in setting priorities when there are deadline pressures, competing requirements, and a heavy workload

• Skill in writing grammatically correct letters, reports, memos and minutes.

• Skill in editing and proofreading correspondence for correct grammar, spelling and punctuation.

• Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures

• Knowledge of/ability to learn contact persons for information on appropriate patient-related and office-related issues

• Working knowledge of medical oncology terminology

• Skill in performing duties changing from one duty/task to another of a different nature

• Skill in performing duties with frequent interruptions and/or distractions

• Ability to work cooperatively with other staff members, faculty, patients, nursing staff and others

Preferred:

• Ability to speak persuasively to individuals and to a large and small group

• Skill in the use of personal computers and computer software. Working knowledge of Microsoft Word, Excel, and Outlook as well as CareConnect

• Team building skills to include prior supervisory experience

• Previous supervisory experience

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.