Pay rate:75K-90K Summary/Objective The Mechatronics Technician will providing technical assistance and support by testing, servicing, troubleshooting, and answering technical. This role works closely with Sales, Customer Service, Engineering and Manufacturing team members to troubleshoot and repair company\'s actuators. This role is responsible for driving customer satisfaction through Service Excellence. Duties would include assisting the customer to identify if HDLLC product is the root cause of their disruption, troubleshooting of the product, repair of product and communication of defects and trends to the Assembly Operations. This person will report directly to the Service Center Manager located in Beverly Massachusetts. Essential Functions Work hands-on with a wide variety of assembly and test equipment and processes with a focus on Electro-mechanical assembly and functional test. Participate in root-cause analysis and corrective action of functional discrepancies. Reviews customer field data to determine trends Diagnose, disassemble, repair and re-assemble electromechanical components/assemblies for return to customer. Configuring hardware and software components after installation Communicate real time data to Assembly Operation and engineering to ensure process and design enhancements are implemented to improve yield in the field Assist the customer in upgrading equipment at various field locations Documentation of field installation and repairs Maintaining all tools and equipment used during service calls and in local lab Keep up to date on administrative responsibilities such as ordering repair parts, lab and office consumables. Teaching customers how to diagnose properly Competencies Experience interfacing with both internal team members and external customers as part of a solution-based service process. Experience with soldering per IPC-610, wiring, crimping, and using hand and power tools. Ability to use common diagnostic equipment including an oscilloscope, DMM, power supply, etc. Proficiency in reading and interpreting mechanical and electrical technical drawings, schematics, and manuals. Experience with robotic control systems and programming is a plus General computer skills including Microsoft Office applications Ability to work creatively and responsibly with minimal supervision Good verbal and written communication skills Supervisory Responsibility This position has no direct reports but considered a high influencer within our company. Work Environment This job operates at the HD Beverly facility and will work in the production and in a lab environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Visual acuity (corrected) to read directions and drawings and to inspect electro-mechanical parts closely Manual dexterity sufficient to conduct precision work Ability to do work requiring frequent stooping, bending, squatting, kneeling, bending, twisting and lifting Frequently required to sit, stand, move, talk, hear, bend and reach with hands / arms. Occasionally lift and/or move up to 50 pounds Position Type/Expected Hours of Work This is a full-time, exempt position which operates during normal business hours Monday through Friday. Weekend and after hour support may be required. Travel Occasional trips to customer locations may be required. Required Education and Experience Associate?s degree in Manufacturing Technology, Mechanical Engineering, Electrical Engineering, or related discipline required; an advanced degree is a plus. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Experience with CAN, CAN-Open,