Job Information
Companion Care Transportation Customer Service Representative in Birmingham, Alabama
- Respond promptly to customer inquiries via phone, email, and other communication channels with professionalism and empathy.
- Schedule non-emergency medical transportation for health plan members, ensuring timely pickups and drop-offs.
- Verify eligibility for health plan members and confirm trip details as needed.
- Coordinate transportation routes for drivers to optimize efficiency.
- Provide real-time updates on active trips, including any changes or delays.
- Address customer concerns and resolve issues with care and professionalism.
- Maintain confidentiality in accordance with HIPAA regulations.
- Keep accurate records of customer interactions, including requests, feedback, and resolutions.
- Collaborate with internal teams to ensure smooth operations and service delivery.