MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Install Manager in Birmingham, AL to support our fast-growing MSS division.

MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives, and much more.

WHAT YOU WILL BE DOING:

• Building and Maintaining effective relationships with Customers. This includes meeting with customers at MCA locations and at customer locations.

• Design solutions for specific customer requirements.

• Prepare quotations and presents to customers.

• Building effective relationships within the MCA team and providing coaching and mentoring.

• Supervise and teach the install team.

• Requires knowledge for connecting electrical fittings, drilling holes, soldering, and performing all physical tasks associated with modifying vehicles for the acceptance of emergency-related equipment.

• Supervise and mentor the install team by installing and overseeing electrical wiring, antenna systems, route antenna, data, and power cabling, and applying a variety of electrical connectors.

• Leading and verifying uplift/installation work to be completed to meet customer quality standards.

• Troubleshooting and diagnosing problems with equipment as necessary.

• Maintaining a safe and clean environment including orderly of tools.

• Learning new products, skills techniques from colleagues and manufacturers.

• Completing all required paperwork and documentation.

• Maintaining customer confidence by keeping service information confidential.

• Equipment typically installed by MCA Team in Vehicles: Motorola Radios and Watchguard Video, Whelen, Federal, and Sound Off Lighting Systems and Sirens, Stalker Radar, Havis, Pro-guard, and Truck Vault Upfitting Equipment.

WHAT YOU WILL BRING TO THE TEAM:

• 5+ years of technical experience, or a combination of related education/experience. 

• Experience and understanding of Vehicle wiring for installation of equipment.

• Knowledge and experience with the vehicle installation of systems/equipment within various vehicle types, such as 2-way radios, controls, lighting, cameras, antennas, GPS, sirens, and other relevant devices/public safety equipment.

• Ability to coordinate and prioritize schedules.

• Understanding of the billing and Return to Manufacturer (RMA) process. 

• Proficient ability to test/troubleshoot electrical and system issues. 

• Proficient ability to assemble/disassemble, properly route wiring, connect electrical fittings, install wiring harnesses, drill holes, solder, and perform the physical tasks associated with the vehicle upfits and installations. 

• Proficient understanding of DC voltage, resistance, and current.

• Proficient understanding of wire gauges and fuses based on DC current demand. 

• Proficient ability to use basic tools and test equipment, including hand tools, power drillers, multi-meters, and watt meters. 

• Proficient with using computer software and e-mail.

• Capable of preparing quotations using vendor websites.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

Direct Reports are the Vehicle Install team

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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