We have an outstanding Contract to Hire position for anIT Specialist to join a leading Company located in the Birmingham, AL surrounding area.

The IT Specialist I is a junior member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.

Job Responsibilities:

• Customer Service: Providing positive user experience by being patient, empathetic, and helpful.

• Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.

• Troubleshooting Technical Issues: Diagnosing and resolving basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions.

• User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords.

• Software Installation and Configuration: Assisting with installing and setting up software applications.

• Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.

• Providing Step-by-Step Guidance: Clear instructions are offered to help users resolve their issues independently.

  Basic Hiring Criteria:

• Minimum high school diploma or equivalent.

• Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).

• Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.

• Strong problem-solving skills and attention to detail.

• Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users

• Ability to work both independently and collaboratively within a team environment.

• Familiarity with Windows and/or macOS operating systems ; knowledge of Microsoft 365 products and services is a plus.

• Basic understanding of networking concepts and protocols.

• Solid grasp of systematic troubleshooting.

• Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance