Job Information
WATTS Sales Administrator in Blauvelt, New York
We’re Watts. Together, we’re reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
The Customer Solutions Administrator will work cross functionally and be responsible for providing solutions to our representatives and internal customers. The goal of the role is to help provide a better experience for our employees, 3rd party representatives, and end users to quickly come up with a solution for their needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.
Customer Relations- Confers with appropriate personnel and respond to customer inquiries and complaints.
- Equipment Orders- Review and enter into ERP System
Reviews customer purchase order and project information sheet
Informs customer of ship date, anticipated delays and additional information needed.
Coordinates order acknowledgement for credit review presentation to Accounting and Manufacturing representatives.
Place orders into ERP Systems
Ensure the accuracy of Sales representative’s commission and shipping charges.
Routes orders to departments for processing to ensure delivery by specific dates. Notifies rep of delivery dates.
- Parts Orders- Review and enter into ERP Systems
Creates pack-list, shipping labels for parts shipment. Walks out packets to the shipping dept.
As required create work orders and give to appropriate depts.
Create inventory and work order movement and pack list number for each parts order.
Enter tracking numbers and weight into the ERP Systems.
International Parts Orders
Reporting on back orders and daily log
Drop shipment of certain parts to our vendors
Warranty orders- valid warranty on submitted warranty form
Validate warranty returns along with the Quality team.
Maintains all list price in ERP Systems
File sales order files in cabinets
Provides continuous improvement ideas, maintain 5S program, submit quick Kaizens and safety observations monthly.
Special projects to be assigned as necessary.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong custom-service focus.
Developed organizational skills.
Pleasant and professional telephone manner and style of greeting.
Demonstrates ability to be a team player by actively participating in assigned teams as well as intercompany, cross-functional and/or special committees.
Demonstrates communications skills necessary to effectively interact with coworkers and outside contacts.
Working knowledge of PC operating systems and application software including MS Office.
EDUCATION and/or EXPERIENCE
3 to 5 years of experience within a heating and domestic water heating Manufacturing environment is preferred.
Strong attention to details and numbers
Excellent communication, interpersonal and problem-solving skills
Ability to manage several priorities
Proficient knowledge of MS office
Self-motivated and ability to work independently and productively for long periods with little to no supervision; energetic work ethic with a can-do/positive approach
Able to communicate technical information easily
Salary Range for this position is: $18.00 to $24 per hour.
PHYSICAL DEMANDS The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
Employee will occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment with occasional shop floor working environment.
Noise level is minimal.
Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor.
Some client visits may be required.
Watts in it for you :
Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands (https://www.watts.com/our-story/brands) offers some of the most varied product lines in the world, with world-class, water-related solutions focused on:
Drainage and Water Reuse
HVAC and Hot Water
Plumbing and Flow Control
Water Quality and Rainwater Harvesting
We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.
Learn more about the Watts way, here (https://www.watts.com/our-story/brands) .
Specialties
Plumbing, HVAC, Water Quality, and Gas
Headquarters
Americas & Corporate Headquarters: North Andover, Massachusetts, USA
Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China
Company Size
About 5,000 employees
Website
http://www.watts.com/
http://www.wattsindustries.com/
http://www.wattsasia.com/
Industry
Machinery
Founded
1874