Job Description

A large client of Insight Global or seeking a Technology Support Analyst to join their team as the Tier I and Tier II end user support specialist. This support analyst will be responsible for providing internal technical support with Macintosh Devices among CSuite/Executive Leadership and 3,000 internal users. This support team can expect a queue of 3,500 ticket emails a month and 500 phone call tickets for escalated urgency. This individual will be using their internal ticketing system to work through service requests, track incidents, and escalate issues to the appropriate point of contact. The internal users have a combination of Windows and Apple based products; however, this candidate will be responsible for being the support teams subject matter expert for Macintosh devices for testing, monitoring, and troubleshooting hardware and software issues pertaining to users Macintosh computers. The Technology Support Analyst III is also responsible for finding a resolution for end users in a professional, accurate and timely manner, or gathering all the required information to be escalated to the appropriate teams. The ideal candidate sits locally to Minnesota but will have the ability to work from home as a part of their virtual office. This is a direct hire position with a base pay of 65-75k.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

4+ Years of overall Service Desk / Help Desk Experience

 3+ Years of strong/recent Macintosh experience

 Experience with ticketing systems (service now, remedy, active directory, etc)

 4+ years working with Windows 10 and Office 365

 Experience with AWS, Security / Compliance computer software, or Genesys Pure Cloud/Pure connect

 Excellent communication, ability to provide white glove service, and previous experience providing executive leadership technical support. - VMware Experience

 Hands on experience with Addigy / Apple MDM

 Windows Support Experience

 Local to Bloomington, MN Area null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.