Specialty Attractions Ropes Team Lead Bloomington, MN, USA Req #805 Wednesday, September 11, 2024 PURPOSE: This position is responsible for coordinating the day to day activities of the Ropes Course Operators ensuring excellent guest service is given, and safety policies and procedures are always adhered to. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide leadership to employees emphasizing safety, cleanliness, efficiency and guest service Handle guest complaints and concerns in a professional manner Set up ride position boards and bump orders for each shift Answer guest questions effectively Ensure that employees are complying with company policy and procedure Assist with communicating and documenting employee feedback, both positive and negative Ensure overall cleanliness and safety of the work area Will perform the job of Ropes Course Operator when needed Communication to guests explaining how the flow of the attractions works, wait times, and rules. Enforce safety of all guests and team members at Dutchman's Deck including height and weight restrictions, physical condition, and shoes/clothing requirements. Properly harness and secure guests prior to them entering the attractions. Professionally communicate any concerns with Supervisor. Ability to walk and climb (ropes, ladders, stairs) at heights of five stories. Ability to tie specific knots, belay, move safely from element to element on course Ability to visually observe any safety and/or guest concern while operating the ride/attraction Ability to perform emergency procedures as needed Maintain certification as a ropes course operator Regular, reliable and consistent attendance Additional duties as assigned REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Must be at least 18 years of age. Must have excellent verbal and nonverbal communication skills. Ability to communicate and understand through the use of hand signals Enjoy working in a teamwork-based environment. Enjoy working in a family-oriented theme park environment Must have excellent communication skills. Be detail oriented, safety minded and observant Ability to multi-task while maintaining composure Ability to work in a fast paced, high pressure environment Meet the physical challenges of upper body strength, agility, balance and flexibility Previous guest service experience Must be comfortable being at heights of 55 feet (17 M) or more for extended periods of time PHYSICAL JOB REQUIREMENTS: Use of both hands Perform repetitive motion - Frequently Stand/move/climb - Frequently Bending - Frequently Sitting - Rarely Kneel/crouch/bend - Frequently Reach at or above shoulder level - Frequently Reach at or below shoulder level - Frequently Lift/carry up to 50 pounds - Frequently Hand eye coordination - Frequently Manual dexterity - Frequently Normal range of vision and hearing - Frequently Must be under 300lbs Other details Job Family MOA Pay Type Hourly Apply Now Bloomington, MN, USA Share this job: *Mall of America is an EEO employer: women, minorities, the disabled and veterans are encouraged to apply.