We are seeking a highly motivated and skilled individual to add to our Technical Customer Care team as an Enablement Specialist supporting our Bloomington, MN call center. In this role, you will support our home health SaaS technical customer care organization by creating and delivering training programs that enhance the skill set and product knowledge of our technical support team, ensuring that they are fully equipped to provide exceptional service to our customers. This role involves both technical and customer service training to ensure support agents can efficiently address and resolve customer inquiries across all our channels (Phone, Chat and Case). The candidate must be willing to commute to the Technical Customer Care office in Bloomington, MN. Ideal candidates will be bilingual in Spanish. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties: -Design, create and continuously update training modules to ensure alignment with the latest product updates and technical enhancements. -Lead engaging and effective training sessions for technical customer care teams focusing on technical product knowledge, troubleshooting techniques and customer service excellence. -Product Knowledge Dissemination -Interdepartmental Collaboration working closely with cross functional teams, product, Engineering, CSM, to ensure training content is accurate, relevant, and comprehensive. -Analyze performance data, conduct assessments, and gather feedback to identity skill gaps and training opportunities for the team. -Measure and Track Training Effectiveness to evaluate the success of training programs through assessments, feedback, and performance metrics to ensure continuous improvement and alignment with organizational goals. The base salary range for this US-based, full-time, and exempt position is $60,000-70,000, not including variable compensation. An employee s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.