Overview

The Implementation Specialist will review all RFPs with an expected revenue above $250,000 to provide accurate responses to customer questions; highlighting the Company’s abilities and our capability to seamlessly integrate business by providing the solutions that will have the best impact for the customer and their end users.

The Specialist will participate is Customer Sales Meetings to present the Company’s implementation process to new customers and effectively transition new business with no impact to their end users. This person will also ensure all internal resources are aligned and appropriate partnerships are created prior to the award of the business, allowing for up front customer interaction and relationship building. He/she will partner to develop strategic processes for continuous improvement of the Implementation Services team. This will; include new project management processes, innovative project management tools and continued relationship building.

Primary Responsibilities:

• Overall Project Lead and main contact throughout the integration/implementation process of new contracts. Lead all communication with the customer and all internal partners to ensure full understanding and progress of all projects; set expectations and communicate timelines.

• Own project through completion, follow up with responsible task owners and ensure timely completion. Document progress clearly communicate customer expectations and scope of the program. Identify risks and implement resolutions

• Coordinate all training for Sales team as well as for customers.

• Provide regular status updates on implementations to business partners, such as Regional Sales Directors, and DSMs within the market of responsibility.

• Maintain a competitive advantage by partnering closely with internal business partners to quickly resolve escalated issues and enhancement requests from the field sales organization related to account structure, billing, ecommerce, and reporting to external customers on their accounts.

• Continue to streamline and improve the process by which the Company implements its accounts, to remain as competitive as possible, while improving the rate at which revenue is generated.

• Provide continued enhancements to existing business that will ensure soft cost and time saving solutions to our customers

• Work with Sales Management team on existing business to ensure that they understand the scope of the changing customer environment and are able to effectively communicate with these customers and provide additional solutions that will have a positive impact to their business.

Educations and Experience:

• Bachelor’s Degree

• 5+ years’ experience in related field

• Experience in Project Management and Sales Presentations

• Must demonstrate an understanding of the industry, the current trends, and leverage that information to the benefit of the Company and the customer.

• Experience and comfort in the sales process

• Ability to communicate at all levels

• Excellent presentation skills

• Experience with Microsoft Office, SalesForce, Vendavo

About The ODP Corporation

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

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