Circulation Services Manager

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Circulation Services Manager

Salary

$66,000.00 - $70,000.00 Annually

Location

Boise, ID

Job Type

Full Time Regular

Job Number

23 -06672

Department

Library

Division

Circulation

Opening Date

05/02/2024

Closing Date

5/28/2024 12:00 PM Mountain

• Description

• Benefits

• Questions

Summary Statement

Boise Public Library is where everyone in Boise goes to grow . Our mission is to provide access and opportunity for everyone by connecting people to ideas , information , and community . We welcome and serve everyone. We provide information, services, and programs that are free and open to all. We create respectful, safe, and inspiring spaces for the entire community. We uphold the right to privacy and the freedom to read, seek, and hold different points of view. We adapt to emerging needs in our community.

The Circulation Services Manager d irectly supervises library staff. Oversees the operations of the Circulation Division at the downtown library branch to meet exceptional customer service expectations and service goals. This position works under general direction.

Essential Functions

• Manages the work of professional, technical, and/or other staff; determines organizational structure, staffing needs, and work strategies; ensures adequate resources are available for staff to perform work duties; and ensures that assigned operations and activities comply with organization goals and objectives.

• Coordinates and directs the workflow for Circulation Services at the downtown library, such as item check-in, check-out, the collection of fees, and staff efforts to promote the check-out of print, audiovisual, and digital materials. Ensures questions from customers are being addressed appropriately. Responds to and resolve customer complaints or refer customers to the appropriate personnel. Oversees the Circulation Division's budget to align with department priorities.

• Audits daily financial transaction reports, library cards, credit and refund reports, patron access computer financial reports, and other documentation. Identifies discrepancies in daily reports and resolves irregularities within the guidelines of established policies and protocols. Resolves inconsistencies related to patron accounts in the Integrated Library System (ILS).

• Interprets and applies library policies and procedures to coordinate with staff in other divisions at other branch locations and other Lynx Consortium libraries to resolve complicated circulation issues that may impact multiple locations or institutions.

• Supervisory responsibilities: Employees in this position are authorized to recommend and/or effect the full range of duties (with appropriate managerial review), including hiring, performance evaluations, transferring, promoting, assigning of significant duties, rewarding, disciplining, and terminating employment; exercise independent judgment to direct others work and have the authority to take corrective action; and, utilize people skills to communicate, motivate and direct or oversee a person, group, department, or organization.

• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training

Master's degree in library science or a related field and five years of experience working in a library or related setting as an individual contributor and/or supervisor, or an equivalent combination of education and experience.

Knowledge of:

• public library management, services, collections, practices, and procedures

• integration of technology and public services

• supervisory and management practices

• public access catalogs and office software.

Ability to:

• provide excellent customer service to internal and external customers

• use excellent communication and time management skills

• supervise and motivate a professional and support staff

• interpret and apply policies and procedures

• evaluate situations and determine an appropriate course of action

• communicate effectively in the English Language at a level necessary for efficient job performance

• perform all essential and marginal functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation.

Preferred Knowledge, Experience, And Training

Master's degree in information and library science from an American Library Association (ALA) accredited school and five years of experience in a professional library position along with three or more years of supervisory experience.

Special Requirements

Applicants must be able to pass:

City of Boise background check processes which include a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Efforts

While performing the duties of this job the employee is always lifting/carrying up to 10 pounds, frequently lifting/carrying up to 35 pounds, and occasionally lifting/carrying up to 50 pounds. Also, the employee is frequently pushing/pulling up to 35 pounds, occasionally pushing/pulling up to 50 pounds, and rarely pushing/pulling up to 10 pounds. The noise level is always moderate. Work includes the sensory ability to talk, hear, smell, and touch. Work in this position also includes close vision, distance vision, peripheral vision, and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity. Additional physical efforts include:

Working Environment

The work environment will include inside conditions, areas of dust, odors, mist, and gases or other airborne matter. Occasionally pushes loaded carts over uneven sidewalks in inclement weather while avoiding traffic (vehicles and pedestrians).

This position works a schedule that includes a mix of day, evening, and weekend shifts on a rotating basis. May work on city holidays.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

• ZERO premium medical coverage option for you and your family

• Low-cost dental and vision options.

• Post-employment health savings account.

Retirement and Investment Plans:

• PERSI retirement benefits

• 401(k) or 457b pre-tax investment options with employer match.

• 457b Roth after-tax investment options with no match

WellBeing Program:

• Up to $500 cash per year for participants.

• Alternative transportation incentives.

Paid Leave – City employees receive generous paid leave:

• 10 hours of vacation per month, and this increases the longer you stay with the City

• 12 paid holidays every year

• 8 hours of sick leave per month

• 10 weeks Parental Leave

Life & Long Term Disability:

• Basic Life insurance at no cost to you

• Long Term Disability insurance at no cost to you

Other optional benefits:

• Pre-tax Flexible Spending Accounts

• Supplemental Life Insurance

• Supplemental Disability Insurance

• Tuition reimbursement

• Free local bus pass

• Corporate discount programs

• AFLAC

• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details mybenefits.cityofboise.org