Our client, a leading technology company, is seeking a Customer Solutions Representative to join their team. As a Customer Solutions Representative, you will be part of the Customer Solutions team supporting customers in the US. The ideal candidate will have superior communication skills, experience in a customer-facing role, and excellent problem-solving skills which will align successfully in the organization.

Job Title: Customer Solutions Representative

Location: Boise, ID or Rio Rancho, NM

Pay Range: $18.11/hour

What's the Job?

• Validate customer entitlement and log cases for the purpose of routing or dispatching an end-user to the proper resources

• Monitor the service event through completion for compliance

• Manage the service requests of customers through different access channels

• Review customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis

• Participate/lead in projects for process or quality improvements

What's Needed?

• High school education or equivalent. Typically requires 3-5 years of general experience, or equivalent combination of experience and college-level education

• Superior communication skills both written and verbal

• Experience in a sales role either remote or face to face

• Understands internal processes and tools

• Computer proficiency

What's in it for me?

• Opportunity to work with a leading technology company

• Competitive pay rate

• Opportunity to work on complex and specialized assignments/tasks

• Opportunity to work on projects for process or quality improvements

• Opportunity to mentor and train new agents

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.