Our vision is to transform how the world uses information to enrich life for all .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

This position requires an emphasis on problem identification and resolution, technical solution development, user experience, as well as building and maintaining positive business relationships with the global IT Organizations, clients and vendors. Fulfillment of responsibilities must be performed with a minimum amount of supervision.

Requires to be on site, no remote or flexible hybrid work options available.

Technical knowledge and the ability to work under pressure are two important skills to exhibit in this role.

Technical Requirements:

• Responsible for executive support, including the advanced technological/executive needs of corporate customers, both in the office and remote.

• Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.

• Identify, resolve, and escalate business issues as appropriate.

• Quick learner.

• Deliver executive support for special events experience working on mobile applications on iPhones and Androids Experience solving hardware and software issues on laptops.

• Manage Executive Support queue.

• Provide after hours and On-Call support.

• Working knowledge of Microsoft Office products and Zoom.

• Support security policies and standards.

• Ensure company assets (replacement parts) are tracked and maintained responsibly.

• Perform analysis, diagnosis, and resolution of PC problems either on-site or via remote access.

• Corporate mobile app support.

• Experience using and solving video conferencing equipment.

• Develop, document, and maintain Executive Knowledge Based Articles (KBA’s).

Customer Service Requirements:

• Outstanding listener.

• 5+ years customer service experience.

• Stellar client service - This includes an ability to convert technical jargon into a language people can easily understand.

• Excellent communicator whether it is face-to-face, written or oral communication.

• Enjoys solving problems and building relationships.

• Documents and shares information with the team.

• Be comfortable being uncomfortable because they have never seen this problem before, and they know they can work it out.

• Ability to multi-task in a fast-paced and changing environment.

• Demonstrate initiative, be a self-starter.

• Advanced ability to work independently, as well as collaboratively, within a team.

Qualifications:

• 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization.

• 3+ years’ experience in customer service.

• 5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.

Preferred Qualifications:

• A BA or BS college degree in Computer Information Systems or Computer Science or equivalent.

• An Associate degree in PC repair/Networking.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits .

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

To learn about your right to work click here. (http://www.justice.gov/crt/worker-information)

To learn more about Micron, please visit micron.com/careers

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.