Job Title: Sales Administrator

Job Description

Multinational Technology company is seeking to add an experienced Sales Administrator to support our sales team. The ideal candidate will have sales experience, proficiency with CRM software (preferably Microsoft Dynamics), and excellent communication skills.

Responsibilities

• Responsibilities include opportunity distribution, order placement, order support, and customer interaction.

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

• Monitor the service event through completion for compliance.

• Manage the service requests of customers through different access channels.

• Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.

• Route calls and processes as well as case logging systems and obligation systems.

• Provide resolution and feedback based on analysis.

• Participates/leads in projects for process or quality improvements.

• Works with escalated customers and recommends actions in post incident reviews.

• Manages multiple tasks or cases simultaneously with minimal supervision.

• May act as a mentor or trainer in the team.

Hard Skills

• 3-5 years of Sales or supporting sales experience.

• High school diploma (required)

• CRM Software Experience (Microsoft Dynamics Preferred)

• Superior communication skills both written and verbal.

• Experience in customer facing role either remote or face to face.

• Computer proficiency.

• Problem solving skills.

• Accuracy in data entry.

• Excellent fluency in language to be supported.

• Experience in a phone based remote role.

• Familiarity with computer technology.

• Time management skills.

• Strong understanding of internal processes, tools and usage of such tools in managing daily tasks.

Job Type

This is a 2-year Contract-to-Hire position with the potential to convert permanently.

Work Environment

This is a hybrid position requiring some 2-days (Tuesday and Wednesday) onsite in Rio Rancho, New Mexico. With 3-days remote (Monday, Thursday and Friday).

Working hours will be Monday-Friday 8am-5pm

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.