Support Services Program Manager

Posting Begin Date: 2024/09/26

Posting End Date: 2024/10/10

Category: Program Management

Work Type: Full Time

Location: Boise, ID, United States

Minimum Salary: 34.25

Maximum Salary: 38.82

Pay Rate Type: Hourly

Description

State of Idaho Division of Human Resources

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Division of Human Resources (DHR) is seeking a Support Services Program Manager. This announcement will be used to fill a classified position located at DHR Central Office in Boise, ID.

Summary:

To manage and lead a major statewide support program within the Division of Human Resources, overseeing critical support functions such as payroll, benefits, and document management collaborating with the Office of Group Insurance (OGI), PERSI and the State Controller’s Office (SCO). This role ensures the development, direction, and alignment of resources and processes with statewide objectives to effectively support agency HR services.

Responsibilities:

• Collaborate with stakeholders to develop processes and procedures to support HR field staff in the areas of benefits and payroll

• Act as a subject matter expert to provide guidance on benefits administration

• Troubleshoot and resolve complex benefits or payroll issues

• Ensure compliance with state and federal requirements or regulations

• Explore efficiencies of benefits and payroll processes

• Manage and optimize the use of Smartsheets for tracking, automating, and reporting on processes and project plans

• Provide training and support to staff on Smartsheets use

• Seek opportunities to enhance the effectiveness of Smartsheets and other internal tools

• Lead the transition of HR and related files to electronic document management

• Ensure secure, efficient, and organized management of state employee records

• Implement quality assurance measures to maintain high standards in document management

• Provide clear focus and direction for a major statewide program

• Provide leadership to ensure a sustainable and integrated services system

• Direct staff, develop and recommend program objectives, policies and procedures and manage budgets

• Identify, develop, implement and evaluate program partnerships, cooperative relationships, models and practices that position the program to support Department strategic objectives

• Ensure program quality, integrity, and compliance with state and federal program requirements

• Maximize use of program resources to support program quality and innovation

• Seek opportunities for cooperation, collaboration, partnership and integration with other programs and efforts

• Measure program outcomes

• Utilize and model learning organization principles in program and staff leadership and problem solving

• Provide clear focus and direction

• Confront difficult issues, identify alternatives, and decide on a course of action

Minimum Qualifications:

Some knowledge of:

• Management practices

  Experience:

• Technical proficiency, problem-solving, communication, and program area training

Preferred Qualifications:

Experience:

• Working with the State of Idaho LUMA system

Benefits:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation (PERSI (https://www.persi.idaho.gov/) ) that offers a defined lifetime benefit at retirement

• 2 voluntary supplemental retirement plans including both pre-tax and Roth options

• Medical, vision, and dental insurance (https://ogi.idaho.gov/) benefits that become effective first of the month following your hire date. All contributions can be pre-tax

• 11 paid holidays

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

• Life insurance for self, spouse, and children

• Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

• Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

• Employee assistance program

Additional information related to benefits and/or State programs can be found here:https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.