Systems and Support Specialist

Posting Begin Date: 2024/10/23

Posting End Date: 2024/10/28

Category: Training

Work Type: Full Time

Location: Boise, ID, United States

Minimum Salary: 22.75

Maximum Salary: 24.27

Pay Rate Type: Hourly

Description

State of Idaho Division of Human Resources

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Division of Human Resources (DHR) is seeking a Systems and Support Specialist. This announcement will be used to fill a classified position located at DHR Central Office in Boise, ID. This position will provide support for the systems and training team and will work collaboratively with the Idaho Division of Human Resources.

Summary:

To plan, develop, implement and coordinate an agency program; perform related work.

Responsibilities:

• Engage in training program planning, development, and implementation

• Manage statewide training calendar

• Develop and deploy participant communications

• Support venue setup and day-of logistics

• Review ad hoc training requests and associated costs

• Support the CPM training program in planning, organizing, and implementation

• Update attendance, assign tasks, upload and organize information from instructors, and other related tasks in the Moodle LMS

• Manage participant communication via the CPM inbox and respond to requests regarding the program from alumni, agencies, and/or the community

• Send and file contracts, invoices, and instructor communication

• Troubleshoot and resolve technical problems with training program registrations

• Order training materials and maintain inventory records

• Develop and provide training program education to employees and stakeholders including communications, resources, and marketing materials

• Track participation and work with L&D Manager to prepare reports for statewide training initiatives

• Compile data to assess trends and needs for each program

• Act as initial contact for trainings and programs and effectively explain requirements, policies, and procedures

• Scan, track and troubleshoot invoices and other fiscal matters as needed

• Greet DHR customers and answer main phone line

• Perform other administrative tasks as needed for DHR leadership

Minimum Qualifications:

Some knowledge of:

• Management practices

• Program or project planning and implementation

  Experience:

• Developing and evaluating policies and procedures

Preferred Qualifications:

Experience:

• Providing customer service

• Technical writing and communication strategies

• Advanced computer skills as identified by the appointing authority (such as web development, Front Page, Publisher, InDesign, Dream Weaver, etc)

• Developing and evaluating policies, procedures, training and presentation materials

• Reviewing documents for accuracy, completeness, and compliance

• Using database management systems for tracking and reporting

Benefits:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation (PERSI (https://www.persi.idaho.gov/) ) that offers a defined lifetime benefit at retirement

• 2 voluntary supplemental retirement plans including both pre-tax and Roth options

• Medical, vision, and dental insurance (https://ogi.idaho.gov/) benefits that become effective first of the month following your hire date. All contributions can be pre-tax

• 11 paid holidays

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

• Life insurance for self, spouse, and children

• Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

• Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

• Employee assistance program

Additional information related to benefits and/or State programs can be found here:https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.