Technical Records Specialist 2 - CYFS

Posting Begin Date: 2024/09/13

Posting End Date: 2024/09/29

Category: Administration

Sub Category: Administrative Assistant

Work Type: Full Time

Location: Boise, ID, United States

Minimum Salary: 17.85

Maximum Salary: 19.04

Pay Rate Type: Hourly

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

*THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.

The Division of Youth Safety & Permanency has an exciting opportunity for aTechnical Records Specialist 2(TRS2) on the Child Welfare Policy Team at our administrative office in downtownBoise. The incumbent will provide technical support to the program to convey information, determine compliance, and resolve difficult situations.

We are seeking a candidate who excels in a fast-paced team environment and can balance a workload while coordinating multiple priorities. This position requires excellent customer service and public relations skills, answering a multi-line phone system, and screening callers for further access to staff.

Successful candidates must be able to work autonomously and within teams while gaining extensive knowledge of program activities, services, and policies and must display reliability, excellent communication skills, attention to detail, effective business writing skills, a high level of professionalism, and an exceptional ability to successfully coordinate and complete multiple tasks; punctuality and dependability are key for this position.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION

We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit.

OTHER EXCELLENT BENEFITS

• 11 paid holidays

• Generous vacation and sick leave accrual beginning as soon as you start

• Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

• Medical, dental, vision insurance - incredible rates! (full-time/30+ hours per week)

• PERSI Choice 401(k)

• Deferred compensation plan

• Life insurance

• Short and long-term disability insurance

• Student Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

• Wellness programs

• Employee Assistance Program (EAP)

• Flexible Spending Accounts (FSA)

• Wide variety of training opportunities

• Some positions offer flexible hours and/or telecommuting

  EXAMPLE OF DUTIES:

• Perform complex and difficult program support functions for the Child and Family Services program

• Has the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures

• Problem solves and negotiates with authority to act on decisions made

• Serves as a program expert and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers

• Has frequent contact with internal and external customers, which requires good public relation skills

• Functions with considerable independence and exercise discretion in applying policies and procedures

• Possesses extensive knowledge of department programs and objectives

  MINIMUM QUALIFICATIONS:

  You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

  Experience

• Monitoring record systems to identify and correct errors.Typically gained by at least one year of related experience.

• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs. Typically gained by at least one year of experience which frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well being of others or will result in a service or action being denied.

• Analyzing information and researching a variety of sources to identify and resolve problems or issues.Typically gained by at least one year of extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action.

• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations.Typically gained by at least one year experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters.

• Entering and retrieving data using a computerized record system.Typically gained by at least six months of experience in a work setting where it was required to enter and retrieve data in a database records system or other computer records system.

• Composing and proofreading business correspondence.Typically gained by at least one year of office experience which required composing and proofreading a variety of business documents on a regular basisORsuccessful completion of at least one college-level English composition or business English classANDsix months of experience composing business documents.

SPECIALTY MINIMUM QUALIFICATIONS:

• Operating word processing equipment and software at the rate of 40 wpm.

  Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• One year of experience storing, retrieving, and compiling information in a report format using database software. Typically gained through prior employment or education

• One year of experience using spreadsheet software such as Microsoft Excel to create and modify electronic worksheets and design and print graphs; including complex data analysis using tools such as Pivot tables. Typically gained through prior employment or education.

  Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)

  *PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

  If you have questions, please contact us at:

  Email is the quickest way to get an answer to your questions.

  (answered Monday through Friday during business hours MST)

EMAIL: [email protected] (http://dhwjobs@dhw.idaho.gov)

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.