Manufacturing Customer Service Representative

Responsibilities:

• Serve as the primary point of contact for customers, interpreting and implementing their instructions for custom manufacturing products.

• Update customer records and prepare and send quotes and written proposals to customers and potential clients.

• Collaborate with sales, marketing, and operations teams to exceed customer service expectations.

• Resolve billing issues, process product exchanges, and manage order acknowledgments.

• Track shipment status of customer orders.

• Use creativity to design or explore desired products requested if outside the norm.

Requirements:

• Proficiency with telephone, call center technology, and Microsoft Office suite.

• Basic understanding of business math principles for job estimation.

• Excellent interpersonal and communication skills (both verbal and written).

• Associates degree preferred.

• Strong organizational and problem-solving abilities.

• Previous experience in sales, ideally selling custom manufactured products.

• Computer literacy on company-supported programs.

• Ability to read engineering drawings.

• Knowledge of the company’s Quality Management System

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.