The Department of Children and Families (DCF) is seeking a dynamic, highly organized, and detailed oriented individual with a broad range of clerical experience to manage a high volume of calls and other written communications in their Central Office location.The selected candidate will perform general clerical duties to ensure the efficient and timely delivery of services to consumers. _Duties and Responsibilities (these duties are a general summary and not all inclusive):_ * Answers telephone calls and refers callers to the appropriate department staff. * Prepares and submits routine information concerning agency office locations, programs, and services. * Maintains the Central Office switchboard and office directory. * Oversees the receiving and distributing of incoming mail, packages, to appropriate staff persons within the assigned unit; assists with photocopying as necessary. * Assists Copy Center staff with various projects as needed * Ensures the 4th-floor reception is periodically staffed; refers clients and visitors to appropriate department staff. * Performs computer functions using Microsoft Office Applications to create documents such as letters, e-mail, spreadsheets and charts, lists, and memoranda as required. * Responsible for thedaily collection and distribution of faxes received through the main fax line. * Performs other duties and responsibilities as needed. _PREFERRED QUALIFICATIONS:_ * Proficiency in using Microsoft Office products such as Word, Excel, Access, and Family Net. * Ability to effectively handle complaints presented and maintain a professional demeanor in the public forum. * Demonstrated ability to work with culturally diverse populations. * Capacity to carry out work activities with a minimum of direction. * Superb attention to detail and accuracy, including the use of proper grammar, punctuation, spelling, data, and numbers. Please ensure that you attach a resume with your application submission to this requisition. _About the Department of Children and Families:_ The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning. For more information about our agency and programs visit:www.mass.gov/dcf _Pre-Offer Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/coriand click on "Information for Job Applicants". Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.   Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theADA Reasonable Accommodation Online RequestForm For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #4. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.* II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.* III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.* IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. * The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Administrative Services* *Organization: Department of Children & Families *Title: *Central Office Receptionist Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 24000AD3