Boston University is seeking an experienced Functional Analyst III to join the IS&T Applications team, focusing on supporting Research Administration Systems. This role will involve leading the team in managing production support, handling complex service requests, troubleshooting defects, implementing prioritized enhancements, and overseeing projects from requirements through to go-live and ongoing production support. The Functional Analyst III will play an integral role in supporting the testing of assigned functions, including regression, integration, and User Acceptance Testing (UAT). The role will also include developing training materials for business processes related to Research Administration Systems. The Functional Analyst III will ensure that any project and operational changes to applications are handled in a coordinated and process-driven manner. This role involves working closely with PMO Business Analysts (BAs) and Project Managers (PMs), as well as clients, to ensure application changes meet the functional requirements of the users.

Boston University offers an excellent benefits package including:

• Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.

• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.

• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

• Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night at Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

Required Skills

Required Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.

• 3-5 years of experience in functional analysis, business analysis, or a related role.

• Strong understanding of SDLC and quality assurance practices.

• Experience with testing tools and methods for complex systems.

• Ability to work independently and manage multiple priorities.

Preferred Qualifications:

• Experience with Research Administration systems or similar higher education systems.

• Familiarity with cloud-based applications and integration tools.

• Knowledge of service management processes, such as ServiceNow.

• Strong analytical and communication skills.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Experience