75921BRJob Posting Title:IT Epic Training ManagerDepartment:IT MOSAIC ProjectAutoReqId:75921BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description:The IT Epic Manager will be responsible for:

Business Solutions

• Engages with internal clients and stakeholders to understand their current and future operational needs

• Applies deep domain knowledge, a consultative approach with internal clients, and experience with EHRs

• Identifies implications, brainstorms solutions with the team and assesses the best option among many

Planning

• Manages & prioritizes the daily workload and assignments of team members to meet business needs

• Provides input into department goals. Ensures team has appropriate resources & highlights areas of need to manager for resolution

• Regularly reports on the productivity, progress, & effectiveness of the team in comparison to established performance metrics

• Participates in implementing changes to team's processes, procedures, etc. to enhance the team's effectiveness

Upgrades

• Manages the team's efforts in support of upgrades. Coordinates with Project Management to establish team’s deliverables for upgrade tasks & assigned release notes

• Communicates major milestones to the team and customers & manages the team’s resource allocations

  Communications

• Establishes and maintains an open communication channel with staff

• Facilitates team meetings to discuss the status of deliverables, shared issues, end-users’ concerns and upcoming milestones

• Serves in a lead role in presentations to senior leadership on key project updates, broad reaching Epic optimizations and issues, industry trends, etc

• Serves as a liaison to internal Hospital, associated practice groups, etc. when needed

Team leadership

• Defines and communicates goals and expectations for staff, working with senior manager or director to support the broader process/operation

• Provide technical guidance & work direction to staff. Interviews, selects, disciplines or recommends for discharge employees in accordance with Hospital HR policy & practices

• Evaluates staff on achievement of goals & deliverables and assessment of competencies

• Trains staff on the application of policy & procedures

• Develops standards, on call schedules, vacation schedules, training plans & other related administrative duties to ensure a stable work environment

• May assist in developing the department’s budget

  Professional Development

• May attend and present at national forums (i.e., Epic XGM - Expert Group Meeting, Epic UGM Support - User Group Meeting)

• Attends relevant conferences, trainings at Epic for additional certifications, or internal BCH offerings.

To qualify you must have:

• Bachelors’ Degree is required

• 5 years of experience in EHR application implementation and/or support, including responsibility for complex builds and integrations.

• Previous experience as a Training Manager of a large EHR implementation

  BCH offers competitive compensation & unmatched benefits : flexible schedules, affordable health, vision & dental insurance, child care & student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition & certain License & Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

  #LI-Hybrid Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid